Always great work from VU. Excellent service from Cierra Haliburton and Aaron Rand.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Torri Thomas my loan officer was professional and very thorough. I recommend this company 👌
The agents and whole loan team are great. very professional and knowledgeable in helping any qualified veteran with the purchase of a home. Thank You Sincerely
Darby R. Long
new home owner
Everyone from the top down, from the in's and out's were amazing. Amazing is an understatement honestly. They believed in us and we believed in them. Communcation was excellent. They made our first time home buying experience a walk in the park, even though we were really nervous. We would like to thank you for helping us achieve our dream. Sincerely, Halliburtons
It is really hard to get a hold of you all.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Nathan was awesome. Up front and consistent with everything.
We had a great experience working with Spencer and Anthony. They were always professional and knowledgeable. We would happily work with them again in the future.
My loan team was on point when it came to communication and transparency in all avenues of the loan and process.
Kevin made everything as easy as possible and was a very good communicator.
Danny K. And his team have always been outstanding, having bought multiple home with him at the Helm!
The loan process was very confusing. What was the most frustrating part for me was your loan officer insisting that my debt be paid off through escrow. I wanted to pay it off immediately but not allowed. This cost me more than a month's interest charges on my substantial debt and then I find out that escrow doesn't payoff these debts electronically and uses paper checks! This adds at a minimum another week of interest charges! Escrow closed 5 days ago, and my debt still hasn't been paid. Also of consequence is the fact that my credit score will not be upgraded for another month! B>S>!
Response from Veterans United
Hi Albert,
I’m sorry the loan process left you feeling confused and frustrated. I can understand why being required to handle your debt payoff differently than you expected, and then waiting for those payments to be processed after closing, would be concerning. You deserved clear communication about the process, including what to expect with the timing of those payments.
I’d like the opportunity to review your experience more closely and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your concerns privately.
Sincerely,
Claire S., Client Relations Manager
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
The team made it a very simple and efficient process. I would recommend Veterans United to anyone that is retiring, transferring or simply just upgrading their home. 10/10 WOULD RECOMMEND!
I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.
Response from Veterans United
Hi Dylan,
I’m sorry your homebuying experience left you feeling this disappointed. Clear, timely communication is especially important during an already stressful process, and I can understand your frustration with repeated requests for information, unexpected calls, and feeling like your loan details weren’t always understood before you were contacted.
I’m also sorry about the welcome-home gift arriving after your first home purchase fell through. I can understand how upsetting and discouraging that must have been for you and your wife, especially after everything you had already experienced.
I appreciate you sharing this feedback, and I’d like the opportunity to better understand what happened throughout your loan process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This crew was excellent to work with. They kept me informed throughout the entire process. Thanks so much.
