Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
My loan team did an amazing job with my first home purchase! They were very helpful and helped walk me through every step and concerns/ questions I had to make it a smooth home purchase. All the credit to my loan team!!!
Very easy to work with, they know what they’re doing. Got the job done.
Very good on communication
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
The team was great with communication and very response to every question I had. The process was smoother than I could have imagined. I wish I had known how easy it was sooner, I wouldn’t have waited so long to buy a home.
The team did a great job staying on top of things and helping with all the to-dos ensuring everything went smoothly
Jacob Brewer was the best. He seems to really care. I heard very good things from my title officer about Blaire Coleman as well. Daniel from the credit department was very helpful in housing me what I needed to do to improve my score to qualify for the loan. Diana seems to have too many loans she was working on and I felt I got lost in that. Diana did try I think but once she had the bulk of the loan stuff for me the process didn't seem as personal is the way I felt. But, I'd definitely work with Veterans United again for sure. It was a good experience and helped me achieve my goals. This is my honest experience and views of my experience.
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Very streamlined and incredibly easy to use!
The whole experience was smooth and efficient. The staff did an excellent of keeping us up dated w on what was done and what needed to be done.
Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
Response from Veterans United
Hi Mathew,
I’m sorry this process left you feeling unheard and frustrated. Buying a home already comes with a lot to manage, and repeated requests for information, unanswered messages, and last-minute concerns can make an already stressful process even harder. This isn’t the experience I want someone to walk away with.
I appreciate you taking the time to explain where communication fell short from your perspective. I’d like the opportunity to look more closely at your experience and better understand what happened throughout your loan process. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Worked with me, each and every step of the way. Truly professional and outstanding support from every member of the team. I had zero problems and anything I didn't understand they were courteous and more than helpful with any/all explanations.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
It was my loan officer who made the experience easy and fun
The team that I had was very thorough and ensured I had full understanding of every step along the way.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Outstanding job by this crew. They created awesome results . I would recommend everyone to their services.
