Absolutely impressed with how easy process was. I will recommend Vetrans United!
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Thank you, Veteran's United! We are so excited to be first time home buyers and we couldn't have asked for a better experience with you!
let’s not forget about Austin. Austin was absolutely amazing. He worked with us every step of the way went to bat for us. When higher up had questions. He did a fantastic job. Thank you so much.
I am so grateful to have Joseph Park and his team with me getting a chance at buying a new home. 100% without a doubt would recommend Veterans United to any potential Veteran homebuyers. Joseph Park (our loan officer), Steph Escott (loan coordinator team lead), Katie Burkemper(Concierge's specialists) and to realtor agent John Rainey who really provided us support throughout the process. My family cannot say enough about the level of support from this team. We really appreciate everything they’ve done for us throughout this whole process. Thank you so much!
I highly recommend these great people and would love to work with them again. They took all the guess work out and spent time to teach me how each part of the process works. Veterans United did a fantastic job and really put out the red carpet. I couldn't be happier with how I was treated and the deal I got. I think they all deserve a much higher score than 10. Thank you everyone for the help and making buying a home a very simple process.
The underwriter was the real issue here. They kept moving the goal posts so to speak when we had an excellent profile for receiving a loan. They would not accept my letter of intent for military orders and kept increasing my cash to close value for no apparent reason. I would definitely not recommend this company to anyone I know because of how difficult this underwriter made things. They also had very unrealistic expectations on how long it takes to do things in the home buying process. We had to extend our closing twice because they did not realize that approvals and forms do not happen instantly. Overall, I was super hopeful at first being a 1st time home buyer, but by the end I was super disappointed and wish I had gone with a different lender. As a company with Veteran's in their name, they really do not understand what being in the military is like and what can and cannot be done.
Response from Veterans United
Kyle, we appreciate your feedback on this matter. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also hear that the underwriting process did not meet your expectations. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.
As much as I work, the team did a superb job accommodating me in my endeavor to purchase my home. The collaboration between the teams were impeccable. I have been impressed with how my home buying experience went. I have spoken to my fellow veterans at work and recommended Veterans United for a great home buying experience. Thank you guys and hope to do another home buying transaction in the future.
Highly recommend Kyle and his team! Extremely helpful during the home buying process.
Thank you again!
We have used Drennan in the past and despite our realtor having had a bad experience in his past with Veterans United. We insisted on using Veterans United. Our realtor was impressed with the process and now has a positive experience with you all. Thanks again for making the process of purchasing a home so easy.
Jaclyn and Michael were the biggest points of contact for this process, and I couldn't be happier with the prompt responses and patience they had with us throughout this entire process. 5 star team.
I recommended to an associate of going the route of a VA loan a few weeks ago. Tony Thompson is a good guy.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
This will never end up on a reviews page and defiantly not be on a commercial but, my experience started so strong with VU an by the end of it I didn't even want to buy the house anymore. Never again.
Response from Veterans United
Christopher, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve.
Veteran's United is absolutely a wonderful place for Veteran's and their families to get assistance in their home buying journey. They take the intimidating nature of first time home buying and make it simple. Absolutely a terrific experience for our family. Thank you, Veteran's United from the Vawter family!
