The process was as smooth as something as involved as a refinance could be. There were no extra random steps and erroneous VA requirements.
What we had to accomplish was clearly explained and steps outlined.
Impeccable service from Alice and her team!!!!! It was such an easy and seamless process. She always answered my questions and put me and jacob’s mind at ease. Thanks so much!!!
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
The entire team was professional, courteous, and speedy throughout the process. The process was quick and painless, and I will definitely be reaching out again for my next home purchase in the distant future.
This is my second time using Veterans United, the first time as a single person. Overall my experience was great and I had no issues.
I highly recommend Veterans United to all my brothers and sisters in arms!
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
Had a very pleasant experience. Would work with Veterans United again!
They made the process easy for me and were so helpful. I would definitely use them if you get the chance.
VA Home Loan Made Easy!
very pleased with chase n his crew
