Felt like I was always in a fight with those I spoke to (when I could get them on the phone) about my loan. At one point was told I was NOT going to close. If I didn't reach out to the home builder myself, I probably would have been thrown to the side.
Response from Veterans United
Hi Edward,
I'm sorry your homebuying experience left you feeling like you had to fight for answers and keep things moving yourself. Buying a home is stressful enough without struggling to reach someone or feeling uncertain about whether you'll make it to closing.
I appreciate you speaking up about what happened. I'd like the opportunity to learn more about your experience and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great experience
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Thank you kindly for your time & efforts @ VETERANS UNITED
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
Great people Fantastic Service ❤️
Crystaline loveless and her team did an oilitstanding job.
My team worked quickly and efficiently with me to get my fianc
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Well you know despite some hurdles we had to get over and some obstacles they were still pretty efficient and they got past any problem and help us work out any questions that we had so yeah they were there the whole time for us and make sure everything was in order I'm very pleased with the VA almost I would recommend you to all my friends and whoever reads this thank you and have a blessed day
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
Working with Jared was awesome. He always got back to me when I had a question and kept me informed throughout the process. I also really appreciated his low-pressure approach when we were first starting out.
Suzanne was absolutely amazing throughout my entire home-buying process! She was professional, patient, knowledgeable, and always took the time to explain everything to me and answer all of my questions. She made what could have been a stressful process feel smooth and manageable.Suzanne was always responsive and kept me updated every step of the way. I truly felt like she cared about helping me get into my new home, not just closing a loan. I’m extremely grateful for all of her hard work and dedication.If you’re looking for a lender who is trustworthy, helpful, and genuinely cares about her clients, I highly recommend Suzanne. Thank you for everything, Suzanne!
Everyone was professional and courteous and respectful
The team at Veteran's United made the entire home buying process insanely easy. They were able to work with a complex situation where my offer was accepted right before a training exercise with limited connectivity and reaction time but displayed an immense amount of patience and overwhelming willingness to do whatever it takes to get keep the process ahead of schedule.
I have the loan officer
This was a fast and easy process, and communication was excellent from beginning to end.
The wife and I couldn't have been happier with the awesome service and great results from Veterans United. The team was informative and responsive throughout the whole process.
It was a very easy experience refinancing my house. Mathew and Tyler were great and helpful. Everything was straight forward and simple. Communication was excellent!
Such a simple and smooth process and they employ great people
We have bought our last several home with Veterans United and enjoy working with Sam Yoo and his team!
