The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Pretty easy to use! Rates are competitive!
Got us closed on time.
I’ve heard so many bad stories about how stressful it is to buy a home. With our team we didn’t have that problem, our process was smooth and easy. The communication was great and effective. Thank you all so much!!!! WE LOVE OUR NEW HOME and we couldn’t have done it without our team’s guidance. All praise to God and you all.
Veteran United needs to do a better job when working with Soldiers that are overseas. A lot of issues could have been prevented if they understood on how to work with overseas Service Members. There was alot of time waisted for signing the closing documents the title person Kim King was the worst she had no empathy and demanded that things were done in a timely manner as someone who would be in the states even as I explained multiple times that I was overseas. She had an attitude at times and by the end I only found out that everything with the closing documents went through because my realtor and Andrea informed me. I recieved no notification from anyone that reviewed this. I would never recommend Veteran United and as a matter of fact I've already told a few colleagues that were looking to buy to stay away, since the way I was treated and how all this went was horrible. They did honor the expenses for my sister traveling to Hattiesburg to sign on my behalf but that was the least the could've done since it was in vain since at the end I had to sign by mail in and this could've been the way to do it since day one instead of having me send POAs and one incorrect closing signing documents which overall cost me over 150 dollars. I am still thinking on submitting a complain to the VA since the whole process was unacceptable.
Response from Veterans United
Hi Edwin,
First off, I just want to say I’m really sorry for how frustrating and exhausting this process was — especially while you were overseas. You deserved a smoother experience, and I completely understand how the lack of communication and flexibility around your unique situation made a tough process even harder.
Working with deployed or overseas Service Members is something we take very seriously, and it’s clear we didn’t meet the mark this time. Your time and service should’ve been met with more understanding, especially when it came to navigating POAs, closing logistics, and making sure you were in the loop every step of the way. I hate that you had to carry the burden of extra costs and confusion — it just shouldn't have played out like that.
I’d really like for my team to have the chance to look into what happened here and make sure your concerns are heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d appreciate the opportunity to learn from this and do better.
Veterans United and their team of home buying professionals are the creme de le creme when it comes to helping Veterans become home owners. Its like having the 4 time Super Bowl Champions Kansas City Chiefs as your home buying team and ensuring you reach your Super Bowl of owning and closing your dream home where you are the MVP. I would highly recommend them to all my family and friends any day of the week!
Just a ton of gratitude to the entire team yall were amazing and totally on the ball thank you from me and my family for helping and working beyond the call of duty thank you
Thank you so much for everything. Tom and his team knocked it out of the park
The team was excellent!
I have worked with Veterans United and team Ty Reece on three different occasions. Couldn’t ask for better service and a complete willingness to understand my needs and make it happen! I would definitely recommend VU, and specifically Ty Reece to any veteran who is looking for a partner in mortgage financing!!
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I just want to say thank you this process was very successful/streamline. I was about to get a great rate an a great house. Look forward to doing it again.
Brad worked so hard!! Thank you so much.
