Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Tiffany the loan coordinator and everyone on the team did an excellent job of making this as smooth and simple as possible. I appreciate everyone’s hard work.
Veterans United blew Navy Federal Credit Union out of the water. It was a night and day experience between the two leading veteran mortgage loan providers. I would not recommend anyone else to handle a loan if you're a veteran
The team was very easy to work with and kept us informed on the whole process. Closing went on without a hitch. Very pleased.
I cannot believe how easy our team made this process! From start to finish.. every bump in the road and all of the anxiety-ridden times.. they were THERE! Wonderful people, wonderful experience! Especially our loan officer, Tyler - we could not have had a better experience. He talked us through every single step and explained everything thoroughly. I hope to never have to move again (haha!) BUT if we do, we will be using Veterans United!!
Great job very knowledgeable
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Best way to go! Made it simple and very easy!
Amazing team of agent
I am beyond grateful to Nick Kundert and his incredible team at Veterans United Home Loans for their unwavering support and dedication throughout my home-buying journey. From the very beginning, they were nothing short of amazing—always available, responsive, and ready to offer guidance every step of the way. Purchasing a home can be overwhelming, but Nick and his team made sure I never felt alone. Whenever a challenge or obstacle arose, they had a solution and a clear way forward. Their professionalism, expertise, and commitment to finding the best outcome for me truly set them apart. They took the time to understand my needs, providing personalized care and attention, and I never once felt like just another client. The entire process felt smooth and stress-free because of their hard work, and I can't thank them enough for being there every step of the way. If you're looking for a team that genuinely cares about their clients, especially veterans, Nick and his team at Veterans United Home Loans are the ones to trust. They made my dream of homeownership a reality, and I will forever be grateful for their support.
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I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Everyone was great especially with any questions I had. Very patient and helpful.
I paid an extra 10k for a VA funding fee using a VA loan through VU to get ignored and left to make sure things happen when they were suppose to. Asked about closing date a week ahead of time did not hear back then the day before was told it would be pushed back a day. With our contract it actually set us back 4 days because of the weekend. Kateleynn said just play hard ball and change the contract. Not how can we make this right. Then i ask about money after closing she says that will be the title company…i had to ask for who that was and the phone number gotta see that stuff coming if you work with customers but she did reply that same day. I will go ahead and call them myself again after sitting in a hotel that i had to get because closing was late…got to do better team its just got 400k in debt and felt like i had to stress about unanswered questions for days.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience was — especially after choosing to use your VA benefit and trusting us with such an important step. The last thing you should’ve felt while buying a home was like you were left to chase down answers and figure things out on your own.
Delays are frustrating enough, but when they start impacting where you’re staying and how you're spending your time and money — like having to get a hotel — it adds a whole new layer of stress. That’s not the kind of support we aim to provide, and I’m truly sorry that you felt like the pressure fell on your shoulders instead of ours.
If you’re willing, we’d really like to dig into what happened here and make sure your feedback is shared with the right people on our end. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, and always happy to listen.
I would recommend Veterans United to any vet looking to buy a house!
