Working with Alex and his team at Veterans United was one of the best decisions we made. My career has meant moving my family more times than I'd like to count, and each move came with the stress of financing a new home. Alex and his team took that stress off my plate completely. I never once had to worry about where things stood — they were always squared away, always a step ahead, and always ready with an answer before I even had to ask.Every time we relocated, I knew I could count on Veterans United to handle the loan process smoothly and professionally. That kind of consistency is rare, and it made a real difference for my family during seasons that could have been chaotic. Alex treated us like people, not just another file, and it showed in every interaction.I can't recommend Alex and the whole Veterans United team highly enough. If you're a veteran or military family looking for a lender you can truly trust, this is it.
From start to finish the experience was top notch. Communication, the Veteran United App, and follow up emails were the best anyone could ask for.
Heather was extremely supportive and responsive throughout the entire process. Heather always made sure to answer any questions that I had, and helped me get through this extremely stressful yet exciting season of my life. If it wasn’t for my agent Davian, and myVU team, Heather and Bri, I honestly don’t think that I would’ve made it to the finish line. I’m extremely grateful and thankful to have been blessed with such a team! I’m so excited to move in completely, and make new memories with my son, daughter and dog Bella, in our beautiful new home.
We did a refi with Aaron at Veterans United. We had a lot of barriers to overcome; most were out of our hands. Overall, Aaron kept us abreast of everything and did his best to get us to the finish line. It's very apparent he genuinely cares about his clients and he's willing to stick up for us when things don't go smoothly. I want to thank Aaron for all of his efforts and can-do attitude.
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
cordial,knowledgeable,helpful, for us the concierge wasn't needed but it's a nice added service.
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Amazing staff and service! Entire crew was awesome to work with!
The entire team made our dream home a reality. Tracy went above and beyond to make sure she helped us get the best deal we could, including a great rate. Dustin made sure he kept us in track which is super important when time is of essence. The rest of the team, made sure we had what we needed to make sure thr transition was as smooth as could be.
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My over all experience was challenging being this is my 1st home purchase, but Schandler made it seem seamless and we were in constant contact and answered all of my questions and added info i was not aware of. I appreciated the entire team getting to work on my home and contract and made me feel at ease. if i sell or buy another home i'll be sure to call again on his services
I have worked with Tyler and Bri many times and every time has been excellent service. The best customer service. Always responsive and help in anyway they can.
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
The entire team was very thorough with all the paperwork needed as well as very reachable to answer any questions I had along the way.
Everyone was over-the-top friendly, diplomatic, and professional. They went above and beyond to ensure that the loan went through and that ultimately I would be able to close on the home I wanted. I can not give enough thanks to everyone who had a part. And Adam was very understanding at a time when I thought about looking at NFCU for the loan. When it didn't work out with NFCU, Adam and the team welcomed me back with open arms, and that's what truly sold me. So I want to make sure that instances like these are well noted and shared. Thanks everyone! I'm only doing 9 because I'm a big believer that there is always room for improvement everywhere, so just look at it as being a very close to perfect 10.
