Communication could've been better
Holly Ray was exceptional! She made this process smooth and easy. She was informative, helpful, and patient. I would recommend her time and time again!!!!!
This team was amazing. I will recommend them to all my friends and family and use them in the future for any home purchasing/refinancing needs
I had an amazing team that kept me informed throughout the entire process. Highly recommend their services.
I recommend this company to anyone looking for a VA home loan. Everyone that was on my team was absolutely wonderful. The resources they have on their page on top of their knowledgeable staff make sure that you aren't lost in any step of the home buying process. If you're looking to buy a home, definitely go with Veterans United, you won't be disappointed!
Nina is fantastic and goes above and beyond!
Absolutely impressive professionalism, and dedication from my team. I am very well pleased with Veterans United!
Extremely pop communication and unprofessional. Would NEVER recommend to fellow veterans.
Response from Veterans United
Hi Laura
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling disappointed. Clear, professional communication is an important part of the homebuying process, and I'm sorry we didn't meet your expectations.
I'd appreciate the opportunity to learn more about your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The Team was amazing! Alan Thomas was so helpful through this whole process and was ready to answer any questions I had. Big shout out to all of them
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Nick Intrieri was PHENOMENAL!!! Nick and his team (Lorie) made my home buying experience so smooth. I am eternally grateful for his hard work in getting my deal closed. I will definitely tell everyone I know
Easy smooth process, guidance and communication unmatched highly recommend and the MY VU APP is so easy to navigate it made my process easy and fast
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The follow up and personal attention was the best
Veterans United is a very awesome company my team that worked with kept me informed stayed on top and kept me on track through the whole process.Go team patty and Katie thank you all for everything and all of your help.
Michelle Westbrook was absolutely incredible throughout my parents' home-buying journey. What should have been a straightforward process turned into a challenging six-month experience filled with unexpected hurdles, delays, and obstacles. Through it all, Michelle remained patient, professional, responsive, and encouraging.
She consistently kept everyone informed, answered questions promptly, and worked tirelessly to help move the process forward. Her knowledge, dedication, and commitment never wavered, even when things became complicated.
Thanks to Michelle's perseverance and expertise, my parents were finally able to purchase their home. We are so grateful for everything she did and highly recommend her to anyone looking for a mortgage lender who truly cares about her clients and goes the extra mile to help them achieve their goals.
5/5 Stars — Highly Recommended.
