Christina Squires was outstanding in all aspects from start to finish. A true professional not AI but with the human touch of compassion and reassurance to remain patient and diligent through the entire process.
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
Torri T. Was a phenomenal help in this whole process and never once did I have a poor interaction with her or any of her team
Great job thanks guys
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Ashlyn was excellent through the entire process. She took the time to explain everything to us and was always available for questions.
Schandler and the team were awesome and easy to deal with!
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I had an absolutely positive experience with Veterans United. I would recommend them to other people, and would be proud to do so.
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
The whole team was awesome. Everyone seemed to be very knowledgeable and gave some awesome advice throughout the process. The whole process went very smoothly and I loved the VU app.
Even though the process was little frustrating but my team, patiently bear with me and provided me with all the assistance that I needed. I just want to use this time to also say thanks.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
We had a complicated home purchase and the VU team were there for us every step of the way. Shawn is fantastic, he really goes above and beyond, and Maria kept me on track throughout. We have worked with Shawn in the past and he has been a consistent partner for us in every way. Thank you!
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From start to finish Kris Doren from United veterans made the transition to a new owner so easy. Kris was available around the clock to help me secure my loan and make it a smooth transition. I would highly recommend United veterans organization and especially Kris Doren and his fantastic service he provided.
The staff is friendly but needs serious retraining in the loan/lender department greatly. We had to constantly ask our realtor (who has 20+) years of experiance on what to-do for MANY things and it was only when the loan officers supervisor took over 90% of our case that thing started to smooth out.Our realtor also had to correct issues that shouldn't have even popped up that the loan officer never caught and then she would have to contact the loan officer and have her correct things.We were also given multiple closing dates because paper work was not submitted in time causing us money, frustration and time.They may be the number one VA home loan company in the country but our experiance was mediocre and lack luster at best! I was just as excited to be done with dealing issues that never should have risen and broken promises on time lines. I was just as excited being done with their staff as I was buying our first new home!
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience, and congratulations on your first home. While I'm glad you reached that milestone, I'm truly sorry to hear the journey there was so frustrating.
I understand how disappointing it is to experience communication issues, changing closing dates, and mistakes that added stress during the process. Buying a home should be an exciting time, and I'm sorry your experience didn't reflect the level of service you expected. I also appreciate you recognizing the improvement you experienced once additional support became involved.
Your feedback is important, and I'd like the opportunity to learn more about what happened so I can share your experience with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
My experience with Nina was exceptional, she made us feel seen and valued. Went above and beyond to answer question or get us who could answer our questions. I would highly recommend Nina.
I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.
