They are a tremendous, courteous help navigating you through a difficult process. They make it as easy on you as possible.
Ross, Owen & the rest of the crew were phenomenal. They guided me step by step through every turn & made it seem effortless. Great team. Thank you all.
KARA WAS THE BEST!!
There was 2 great mistakes that put my family in a money hardship. The loan officer Ms Dennis Stroud not informing us, the real estate agent or me until 2 days before closing for the things that need to be fixed (the termite wood) so we can close on the house in time creating an extension in the hotel staying a extra week from August 19 2026 to August 28 2026 that was not in our budget creating a gap in our save money. Also Ms Dennis Spoke to me and gave me the incorrect closing cost estimate. Remember I understand Veterans United is a business but we loosing money it might not mean nothing for your company but for me and my family of 6 is a gap that Ms Dennis Stroud or anyone at Veteran United care about. May be if I was giving any compensation from veterans united like Ms Dennis mentioned privately to someone at least my last week of the hotel stay I will be able to tell all my military comrades that veterans united is a good lender after several people suggested me that veteran united give problems to a lot of people that veterans united don’t compensate clients for viral mistakes and I am another veteran with no compensation after mistakes that mean nothing to Veterans United with ex military veterans like me that live check by check after injury’s in combat. That showed that to Veterans United is just a business bait. Unfortunately I can’t tell anyone that they should get as a lender Veterans United. If at least me and family gets compensates for the week I have to stay in the hotel and when they make a mistake that cost clients money then I can say Veteran United take care of there clients and that the Veterans United name is not just a baited name. I still will wait for my week of compensation.
Response from Veterans United
I’m sorry to hear how stressful this experience was for you and your family, Davies. I understand that unexpected expenses surrounding a delayed closing can have a very real impact on a family’s budget, and I’m sorry you were left feeling that those concerns weren’t heard.
I also hear your concerns about the timing of information you received before closing and the closing cost estimate. I don’t want to discuss the details of your loan or any conversations about compensation publicly, but I would like the opportunity to make sure your concerns are reviewed directly.
Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
This is our 3rd home with Veterans United. The process has been smooth every time.
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Heidi is the definition of what it means to be professional and definitely extremely competent at what she does. She deserves all the recognition and awards for how smooth she makes the home buying process.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Veterans United removed the stressful process of buying a home. As a first time home buyer, I moved to the process like a breeze.
Susan Blake and Jared were the best team working together. They all fricken rock 20/10 for all of them!
Working with Veterans United Home Loans was easily the most efficient, professional, and rewarding lending experience of my life. Having gone through several major property purchases over the past 20 years, I can confidently say this team stands out from the rest.
Johnny and the entire team were absolutely amazing. They responded to every piece of correspondence almost instantly, regardless of the hour. Every single person I interacted with was clearly a subject-matter expert, while remaining incredibly courteous, friendly, and supportive—treating me more like a lifelong friend than just another client. I highly recommend them to any veteran looking to buy a home!
Craig Dobson made my entire loan experience fantastic. I just closed and now a homeowner and his efforts through the process was great.
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My experience with veterans united was the best the team was very professional and they waste no time getting the job done and get me to closing super fast the team is very informative and professional Tracy jack and heater and everyone was awsome
They helped with everything I ever need and answered all my questions that I had
We had such a great experience working with our lender! He was amazing from start to finish. He always kept us updated and made sure we understood what was happening every step of the way.One thing we really appreciated was how much he stayed ahead of everything. He made sure anything that could be done before closing was already taken care of, which made closing day so much easier and less stressful.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Thhis was my first home buying experience..dodnt have a clue how the process worked..but the main 3 people who worked with me..Noah...Danielle and Adrain are all very professional..respectful and generous with their time..I learned a great deal from them..and am very greatful for making this experience as enjoyable as it was..thank you all..you have my deepest respeact and apperciation....Gerald Maxwell..
Thanks for being there ... you guys were great !!
