The first team I worked with on buying my old home with tobey did great. This team didnt seem to be on top things, weren’t very responsive or have answers right away. Feel like I got robbed paying the cost I did for this service this time around. I will refinance as soon as the rates drop and will not recommend
Response from Veterans United
Hi Dylan,
I’m really sorry to hear this experience didn’t match the level of service you received the first time around—and certainly not the experience we want for any of our Veterans or their families. It sounds like we missed the mark in keeping communication clear and consistent, and I can absolutely understand why you’re frustrated.
I’d love my team to have the chance to dig into what happened here and see how we can improve moving forward. If you’d be open to sharing more details, please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but please reach out anytime, and we’ll get back to you as soon as we can.
From start to finish Nick and the gang
The delays and changing my targets for what was needed to close was absolutely ridiculous. I almost headed back to Michigan and left yall to yourselves.
Response from Veterans United
Hi Joshua,
I’m really sorry to hear about the frustration you experienced during your loan process. Delays and shifting expectations are incredibly stressful, especially when you’re trying to make everything come together for closing. I can completely understand how this situation might have made you feel like throwing in the towel, and I hate that it came to that point for you.
We aim to make the homebuying process as smooth as possible, and it sounds like we fell short here. We’d love the chance to dig into what happened and see if there’s anything we can do to improve moving forward. If you’re open to sharing more about your experience, please feel free to reach out. You can reach my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
I entered the home buying process intimidated. Having never purchased real estate before I had heard plenty of horror stories. But every person I’ve interacted with from this organization has been the image of professionalism.
Lots of hurdles to get through and Marie was there every step of the way.
We were very happy with everyone and how things went
VA loans NJ are exceptional!
This is our second time using Veterans United and the service and quality never waivers. They do all the can to help you get into your home.
So you want to make a commercial? Well I have the perfect agent for you, her name is Stephanie Nickell and she is ready to meet the world. How did our agent and loan team treat us? Have you seen the movie “Terminator”, well that is them in a nut shell. They stop at nothing and bulldoze any barriers that would prevent you from buying your dream home. I served this country for 30 combined years and Veterans United made me feel like my service actually mattered. Once again if you need to make a commercial about the most Gangsta home buying agent that is walking this planet, you know where to find her. Mic drop…
Great experience yet again!
I was scared at first but my team worked hard to make this a smooth transition. I moved from Denver Colorado to Houston Texas and I would do it again with the same team
excellent team to work with made my first time buying a home easier
Veterans United went above and beyond to make this happen! Ryan was phenomenal, helped us at every turn, even in odd hours, and with odd requests. Excellent job it would not have happened without him, thank you!
Good job guys. No complaints
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The whole Veterans United team was fantastic to work with, always there to me on track.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Veterans United is definitely a great organization that provides a valuable service to Veterans while purchasing a home. Literally, everything was taken care of from start to finish. I never had to worry about anything, or which documents I needed to submit. The team handled everything accordingly and all I had to was click and sign. I would definitely recommend all Veterans use Veterans United and if I ever need them again, I will be sure to call them for assistance.
