We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
The work was done as quickly as possible, since the other real estate agent was not a real estate agent and just wanted her money. But as far as the whole process the loan fulfillment could not have been any better
everything was awesome no complaints.
Communication on what was going on with the issue was not very good. Law firm, sellers agent and buyers were constantly calling me for updates.
Veteran untied made the whole process as easy as one could hope!
As a first time Homeowner and reaching the finish line of finally having been able to purchase my dream home thanks to my wonderful team at Veterans United is still an unbelievable feeling! Andrew, Kaitlyn & Allie were there with me every step of the way, making sure I always knew what was going on, very patient and honest, friendly, respectful of my work schedule and attentive. Qualities that are imperative in such a crucial process when buying a home. I had the most wonderful team and for them and Veterans United I am forever grateful!
I am writing to express my dissatisfaction with the service I received during my recent purchase in September/October 2025. I found the experience highly unsettling and felt taken advantage of.During the purchase process, the interest rate dropped to 5.8%. I was explicitly informed by my loan officer that he would lock in this rate for me, with the possibility of it dropping further. Unfortunately, the rates increased back to over 6%, and I was ultimately financed at 6.628% instead of the promised 5.8%. Despite my representative's denial of committing to the 5.8% rate, I was assured otherwise, which led to significant disappointment as a first-time buyer. I sincerely play on words, and as a first time buyer, I was definitely fixated on the 5.8% and no one could tell me otherwise. I was very excited…At least at that point in time. Whatever happened to, “the phone calls are recorded for quality assurance purposes“? Pretty ironic that the phone call was not recorded.Additionally, the loan terms were altered before closing, with additional terms added, further complicating the situation. Given my circumstances, including having signed a second extension on my rental apartment and the impending expiration of my lease, I felt compelled to proceed despite my reservations (100% Disabled Veteran and family with special needs child).To add insult to injury—My daughter is attending college on a Volleyball scholarship…Veterans United sent a gift for BASKETBALL…smh. No, I’m not being ungrateful…I’m just being really mad and pissed off! FILTERED!Just goes to show and prove…It’s all about that “dollar bill”!I am profoundly disappointed with the service provided and believe that this company should not be associated with Any Veterans.
Response from Veterans United
Hi Darryl,
I’m really sorry that this experience left you feeling disappointed and frustrated. Buying a home should be an exciting milestone, especially as a first-time buyer, and I hate that you walked away from this process feeling misled. I’d really like my team to take a closer look at what happened with your rate lock and the changes to your loan terms before closing. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this.
I also hear your frustration about the gift. It was meant to be a small token of appreciation, but I can see how the mix-up might have made it feel impersonal. That’s on us, and I appreciate you sharing that feedback.
I know you put a lot of trust in us during this process, and I appreciate you taking the time to share your experience. I’d really hope we have the chance to learn more and see how we can do better.
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
Thanks for the work to help a veteran
I submitted a request for an estimate on what I qualify for, not expecting anything to come of it. But less than 60 days later I'm in the house of my wife and I's dream. Everything moved as smooth as possible. My designated team was on top of it every step of the way. And the user interface for uploading documents is so straightforward and easy to use. This is my first time buying a house and I couldn't be happier with the experience.
Overall, I would not hesitate to use VU again if/when I buy my next house. I was very apprehensive about using a lender that I couldn't physically meet with. The team however, was more available then when I had done my last loan in person. Also, rather than give me reasons why we couldn't do something, the team found ways to make things happen.
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Oh boy where to start. Honestly was hesitant to use them. Now am glad I did. Explained to Matthew that we were just starting our look and he didn't push but let us know he was there. Once we said let's do it it was game on. Daily contact was a huge blessing. Do your to-dos people and they will do there part. Amazing job 30 days from bid to close. Matthew and his team were amazing as well as Laura and the Wind River Realty folks. YEEEEHAW.
Try and speak in layman’s terms when sending emails, buyers who don’t do this regularly, especially idiots like me, don’t understand real estate jargon and acronyms. It’s frustrating.
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
Aaron was absolutely incredible and always helped me with all the questions! Absolutely would recommend him to anyone else who I know who's interested in buying a home. Darien had so much patience in waiting for me and searching through so many homes! He was such an awesome realtor! Definitely would recommend him!! I had a absolutely incredible experience with VA! Thank you!!
The online platform for completing documents is very user friendly and the loan staff are quick to respond to all messages.
