Buying a house can be stressful, but when you have a team that answerers your questions quickly leaving no time for doubt to creep in, that makes the difference. I received a text letting me know to check my e-mail and a call when anyone on the team read my responses and picked up my doubt. I’ve been a manager of teams for 26 years of my 38 years and the cohesion this team has is priceless.
They are awesome! A whole team working together to get your dream home for you.
The loan team was patience and the communication was awesome. Any time I had a question, they were responsive and quick.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Outstanding! Ryan did everything he could to help us with closing, and even got us money back! We had difficulty verifying employment, which slowed things down, but everyone worked hard together to clear us for closing. Thanks for your work! This is our 3rd time using Veterans United. I know in the future I would be able to trust them again with this process!
Jamie was really professional in ever way.. He was very helpful and patient with me through the process. Very good at what he does. 10s across the board for him. I've had the pleasure of working with him twice now, and would do it again. Would recommend him to anyone. Very happy..
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Aaron and Hope were absolutely fantastic! They were very quick and accurate with everything, and even though I’m going through a bit of a crap time right now, they were totally understanding and made stuff happen!
First time homebuyer here. An ounce below clueless when it came to home buying but with this team they answered all my questions, walked me through every step and even had videos in the app on what to expect next. I can’t recommend them enough.
How do I describe Veterans United? I think I had one of the most amazing teams from start to finish. They walked me through everything. They put it all out there and when they said something and I couldn't remember it. They had no problem texting me exactly what it was that they said they kept saying please call if you have any questions concerns or anything. I swear it took less than a month to get me into my house that I love and I hope that they will continue to work with my realtor Julie Willingham. Because the entire team worked together and got me in this house I highly recommend everybody looking seriously to buy a house to use them.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Veterans United was a great big help for me and my family. As a first time homeowner we were anxious about the whole process but veterans United helped ease our anxiety by assisting us from beginning to end. Aimee Hall was our home loan officer and she was amazing and easy to work with. She did an amazing job in assisting us and made sure all our questions and concerns were addressed.
Everything as mentioned looking forward to my welcome package T-shirt and coffee
We were sold a house that was KNOW by Ryan K and his HOME TEAM INSPECTION REPORT that the "COMPLETELY REMODELED KITCHEN AND BATHS " we're done WITHOUT PERMITS or INSPECTIONS! THE CIRCUIT BREAKER BOX IS ILLEGAL/THE NEW WIRING WAS DONE BOOTLEGGED AND IS A FIRE HAZARD/ THE FLOOR BEAMS ARE BRACED WITH SHIMS/ THE FURNACE IS UNUSABLE DUE TO BOOTLEG VENT REMODELS/ THE PLUMBING LEAKS EVERYWHERE/THE SUBFLOORING WAS CUT UP TO ACOMMODATE THE NEW TUB/ the ENTIRE REMODELING 2AS BOOTLEGGED & JURY RIGGED WITHOUT ANY INSPECTIONS, EVERY CODE IMAGIONABLE WAS VIOLATED AND THIER INSPECTOR FIRGED THE PAPERWORK TO PASS THE HOUSE.. WE BOUGHT A COLLAPSING FIRE HAZARD THAT WE ARE NOW HIRING THE LAW FIRM HANDLING THE CLASS ACTION LAW SUIT AGAINST VETERANS UNITED!!I WOULD RECOMMEND YOU RUN FROM THESE SWINDLING THIEFS BEFORE ITS TO LATE..
Response from Veterans United
I’m really sorry to hear about what you’ve experienced since purchasing your home, Kellie. Finding serious concerns with the electrical, plumbing, structural components, and other areas of a home would be incredibly upsetting, especially when you went into the purchase believing the property had been properly remodeled.
I understand why you’re frustrated and concerned. I do want to clarify that a VA appraisal is intended to assess the home’s value and certain minimum property requirements based on what can be observed. It isn’t a substitute for a comprehensive home inspection, which is why buyers are encouraged to have an independent inspection to take a closer look at the condition of the home.
I’d really appreciate the opportunity to learn more about what happened and better understand the concerns you’ve raised. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Excellent service
Thank you for walking us through all the details. It takes to get a VA loan.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
My entire team was on top of everything, they explained the process and walked me through everything so there were no surprises. Seriously, will definitely recommend everyone I know to use Veterans United. Jackson W, Levi K, Nick O, you guys were the best team ever man seriously. 20/10 rating.
Amazing customer service and very helpful and friendly,Torri is very helpful and top of the line in helping you achieving finding your dream home.
Great experience with veterans united, any questions i had were answered, any help i needed throughout the whole process was provided. Busy schedule, no problem, they worked around my schedule and handled anything that they could without me needing to sneak away from work.
