I've used Veterans United for four home purchases and was really excited to use them again. This time, however, I felt a little bit like an afterthought. For more reasons than one, I felt that my desires were not getting through to my loan servicing team. Communication could have been better. I sent several thorough emails and received one sentence responses 7 days later. When I'm up against the clock, have work obligation, and I'm dealing with something as expensive as buying a house, I'd expect a little more prompt and substantial feedback. All in all the experience was fine and I would still recommend Veterans United but I would encourage other lenders to ensure that their responses and timeliness are commiserate with what they're receiving.
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Satisfied
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Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Great team when ever there was an issue that came up the team bent over backwards to get it resolved
I just want to say thank you Jennifer and Dana for your outstanding customer service , your knowledge, and encouragement and the way you both went out your way to make me feel important. I thank you for your patience and kindness toward me. Just seeing you Jennifer at the closing was such a joy providing me with detail answers to my questions. Thanks again and if the Lord Jesus will that I move again, I will remember your kindness
I honestly don’t even know how to put into words what this lending team has done for me. They worked miracles I genuinely didn’t think were possible.I’m a single woman with two daughters, and somehow they took everything I needed, everything I could afford, and everything I dreamed of, and turned it into a HOME. Not just any home, but the perfect home for my family and the perfect size for where we are right now. They somehow abracadabra’d me into my dream home. 🪄🏡It can be stressful enough, and I am a little bit dramatic, and I like to overshare 😂 I have a lot of quirks, a lot of questions, and probably more emotions than the average homebuyer. This team never made me feel like I was too much. 👩🎨 They listened, communicated, reassured me, and figured out exactly how to work with me.And then, as if getting me into my dream home wasn’t enough, they sent me a CUSTOMIZED GIFT BOX after getting to know all my little quirks. That level of thoughtfulness absolutely blew me away. It wasn’t just a transaction to them. They genuinely got to know me as a person.I will forever be grateful for the patience, creativity, kindness, and sheer determination this team showed throughout the process. They made something I thought might be completely out of reach become my reality.For me and my two girls, this isn’t just a house. It’s stability. It’s a fresh start. It’s our place.And I truly cannot thank the people who made it happen enough. ❤️🏡✨
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I’ve worked with Aaron Foster and his team twice now and would recommend not only Aaron as an agent, but Veterans United as a company for Veteran's looking to purchase a home with their benefits.
Veteran’s United paved the way for our growing family to finally find and support our home!
Very prompt, quick to rep,y and always very kind and considerate.
Jeff and the entire team were extremely helpful. They stayed in constant communication and ensured we understood every step. Jeff even answered his phone on his day off to answer a question while my wife and I were house hunting. Definitely service above and beyond.
Alex did a tremendous job with getting our loan done in an expedited timeframe. 10 Star for Service and knowledge. 👍😁
