We want to thank Daren & his team for all of their incredible hard work on our refinance. Every step of the process was handled quickly which made the process seamless and less stressful for us.We truly appreciate Brendan’s patience and quick responses to any questions we had. He was wonderful to work with.We trust Veterans United and will refer them to anyone we know who is looking to refinance or buy a home.Thanks again!
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
William and the team a VU were great to deal with. They made the process seamless and smooth. I cannot recommend them more highly!
Working with Seth & his team was Awesome!
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Jerry and his Team (Bri & Gavin) were exceptional. They were friendly and helpful from day one to the final closing of our new home. If we had questions they quickly responded to them and guided us through the entire process.
Homeowners at 20!
I cannot say enough wonderful things about Veterans United and the incredible team that helped us purchase our home! From beginning to end, the entire experience was fantastic.Communication was absolutely outstanding throughout the entire process. My team kept me informed every step of the way, made sure I understood what was happening, and was always available to answer my questions. And believe me, I had A LOT of questions! It didn't matter how many times I asked something or needed clarification; they were always patient, kind, and willing to explain everything without ever making me feel like I was being a bother.Buying a home can be an overwhelming and stressful experience, but this team went above and beyond to make the process as smooth and reassuring as possible. I genuinely felt like they cared about us and weren't just trying to get another loan closed.Thanks to their hard work and dedication, we are officially homeowners! I couldn't be more grateful for everything they did to help us get here.10/10, hands down! I would recommend Veterans United to anyone looking to purchase a home. If I could give more than ten stars, I absolutely would!
Nice people but majority of my documents were incorrect with pre filled data / all the way up until closing day where my mortgage and escrow were incorrect at closing. Closing should’ve taken 30 minutes and it took 2.5 hours waiting back and forth on corrections. If you go with them the app is pretty good and smooth but really take your time reading all of the documents details because it looks like there were quick mistakes like the sellers name included with mine as a name I’ve used in the past, some documents didn’t have the total of the house, some didn’t show I also own a second property, at closing the mortgage was off by $30 so just take your time to review everything.
Response from Veterans United
Hi Ryan,
I appreciate you taking the time to share your experience. While I'm glad to hear you had positive interactions with your team and found the app helpful, I'm sorry the errors in your paperwork created frustration, especially on closing day. I understand how disappointing it must have been to spend additional time reviewing and correcting documents when you were expecting a smooth closing.
Your concerns about the accuracy of your documents are important, and I'd appreciate the opportunity to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Excellent Experience from Start to Finish!I had a great experience working with Jon O. and his team at Veterans United throughout my home-buying process. As a first-time homebuyer, I really appreciated how helpful, patient, and responsive everyone was. There were a few challenges along the way, but Jon and his team worked hard to find solutions and make sure everything stayed on track.Jon was always there to answer my questions, explain things clearly, and guide me through every step. I never felt like I was going through the process alone.I’m truly grateful for all their hard work and support in helping me close on my new home. I couldn’t have asked for a better team to work with. I would absolutely recommend Jon and Veterans United to anyone looking to buy a home, especially fellow veterans. Thank you all again for making this possible!
Brent and everyone else were very pleasant and answered any questions I needed with no hesitation.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
