Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.
Dylan was easy to work with! We were desperate and in a tough spot, Dylan helped us get approved and guided us through each step. He kept the overwhelming task of buying a house feel light and the transition smooth!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
The closing took twice as long as I was told. My banker was on vacation at my closing and didn’t tell anyone he was leaving. And the closing needed a first month’s payment in my account prior to closing and nobody told me this until I was supposed to close.
Thank you all for making this home buying process easier. Also, I appreciate the Air Force plaque sent home following closing. Thank you again.
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Brian was very helpful and courteous throughout the entire process. Thank you so much!!
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
I’m kind of disappointed because no one told me when the first payments due where it paid where is being paid or anything so I’m not real happy about that and it’s tomorrow is September 1 so please let me know the details I would appreciate that so much thanks
A very good company and the company works with you. They help you out alot. This company works with the veteran.alot.
Great job@
Ready to see for yourself?
Experience first-hand why 379,634 homeowners give us a perfect score!
Cal and the rest of the team at Veterans United were great to work with. Quick to respond to every question that arose, friendly, courteous yet professional in all interactions. And this was all done in a very timely manner. Thanks to all.
Everything went great! Our team was wonderful and so communicative and efficient! Everything throughout the website and app worked wonderfully as well! 10/10 will recommend! Patrick, Kenneth, and Kim were on top of everything and am so glad to have gotten to work with them all!
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
The whole team made the experience less stressful and kept us informed throughout the entire process.
I can't say enough about Rich Pauls and his team. Absolutely fantastic job of pushing the process forward while keeping me up to date at all times.
