VU team was amazing! They sent all the information I needed to close in a timely manner.
Thank you!
My experience rating with Veterans United is all because of my Loan Officer, Drew Tillman. He went above and beyond, supporting me throughout the entire process home buying process, educating me, and ensuring all deadlines were met, even inconveniently, on a holiday weekend. Drew really made this first-time home-buying experience feel simple and took the guesswork out of the things I did not fully understand. Big thanks go out to him and his team!
Everything with Zack was explained thoroughly no surprises. Answered any/every question whenever I asked was truly a pleasure.
Be patient and complete your to do list. Don't put off things and things will happen on time.
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Experience first-hand why 379,635 homeowners give us a perfect score!
Kyle, Amber, and the rest of the team were excellent to work with throughout the whole process.
Thank you Veterans United, Chelsea Browner & My Team for helping make our dream a reality.
Very smooth loan application and closing process. Very responsive to my questions and concerns. I shopped a couple different VA lenders and I was able to get the best interest rate and lowest closing costs with Veterans United. Highly recommend!
Thank you a long but detailed process
Abysmal communication.
Response from Veterans United
Hi Timothy,
I'm sorry to hear your experience fell short, especially when it came to communication. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Veterans United couldn’t have been more fantastic. My team consisted of Logan, Brittany, William, and Gary and they all were awesome and made the process so easy. Couldn’t ask for a better team and company for this. Highly recommend them!
