Whole team at Veterans United was very communicative, helpful, and reassuring. My only request is to consider if your client is reaching out via email or text to keep it to text or email and ask before calling if a phone call is doable. For me, at least, email and text is easier because of my audio processing disability and full time work schedule.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Brandon was the best broker I have worked with when buying a home for my family. Brandon possesses excellent communication skills and is very knowledgable in his field. Although sometimes the home buying process was overwhelming with many "To Dos", the team was always professional and made themselves available. I would highly recommend buying a home through VUHL. Thanks again Brandon for streamlining everything and making the home buying process pleasant.
I love all the help I got from everyone! I always got my questions answered and Abigail and Taylor kept me informed and were both soooo helpful!
The team made the entire home purchase easy from start to close and followed up to ensure everything went as planned.
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
On top of things super helpful quick and awesome to work with.
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Jacob was the best he stayed with us through it all and made are dream real thank you Jacob the Whites
Matt and his team were amazing during our home loan process. They kept us updated and worked with us every step through the process. Even when our well water test was 2 days over and we had to get a new one they understood the frustration we had but at least we were able to get the new test completed and rather quickly. Thank you to Matt and everyone that helped us along the way. DOL
I would recommend this process to everyone who is a vet. Was a painless easy process.
