Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
The support was amazing and they made the process extremely simple and smooth.
Felicia and Erica were great! Both were very responsive and made the entire process headache free.
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Experience first-hand why 381,513 homeowners give us a perfect score!
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Debbie and her team are fantastic.
Both of my Loan officers were great and made the process quick and easy
It was easy to understand what documents to obtain. The to do portal was a fantastic way to keep us moving forward and the entire process was super fast from beginning to closing.
Thank you so much!
My escrow is still outstanding after two weeks. not acceptable, that money should have been refunded at closing!
Response from Veterans United
Hi Donald,
I understand how frustrating it can be to wait on funds you're expecting, and I appreciate you taking the time to share your concern.
After receiving your feedback, your loan officer reached out to better understand what was happening. Through that conversation, it was determined that the outstanding refund and escrow balance are connected to your previous mortgage and its servicer, rather than your Veterans United loan or closing.
I'm glad we were able to connect and clarify where the funds are coming from, though I understand that doesn't make the wait any less frustrating. If you have any questions about your experience with Veterans United or would like to discuss this further, you're welcome to contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received outside those hours.
Sincerely,
Claire S., Client Relations Manager
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Experience first-hand why 381,513 homeowners give us a perfect score!
Veterans United is amazing! I never thought I would be a homeowner! Veterans United made it possible.
Both Andy and Mirza were outstanding throughout the process!
Thank you so much for your determination to make my dream come true !
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
Yes .I would recommend you to family and friends. At one point I became overwhelmed, anxious,and scared. But with the help of you and your team as it got closer to the closing. I started to feel like I can breathe and became more relaxed. THANK YOU SO MUCH FOR HELP.
Great job they did.
