The team was excellent!
I have worked with Veterans United and team Ty Reece on three different occasions. Couldn’t ask for better service and a complete willingness to understand my needs and make it happen! I would definitely recommend VU, and specifically Ty Reece to any veteran who is looking for a partner in mortgage financing!!
Thank you so much for everything. Tom and his team knocked it out of the park
Ashley Khederian and her team are the best you will ever work with. Olivia makes the process great and painless. Thank you for helping me and my family!
Thank you for all the help and the care package. It was very thoughtful!
Overall, the best experience I have had buying a home.
Thank you all so much! Home buying was a breeze with all of you as our team, my family can not thank you all enough!
Veterans United made the home buying process easy and I couldnt be no happier than working with Jason and his team. I would recommend Veterans United to all my family and friends.
I have done business with VU numerous times, they make it so easy, its nearly effortless.
Tim is the best in the business! His communication skills along with his professionalism is unmatched. In addition, he closes loans less than 20 business days. I highly recommend him. You will thank me later.
It was a bad experience all a round. I had submit paperwork more then once. It seemed the underwriter did not talk to the loan officer for what they needed. I waited this long to response to see if I felted better about the experience I still feel the same.
Response from Veterans United
Hi Michael,
I'm so sorry to hear that your experience with us wasn't a positive one. It's frustrating to have to submit paperwork more than once, and it sounds like the lack of communication between team members added even more stress to the process. That's definitely not the smooth, supportive experience we strive to provide, and I hate that we fell short for you.
I really appreciate you taking the time to share your feedback, even after giving it some time to process. It's clear we didn't deliver the kind of service you deserved, and we'd love to reconnect and discuss further what we could've done differently. If you're open to sharing, you can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for trusting us with such an important step in your journey, and I'm truly sorry that we let you down.
Veterans United has a great team, their customer service is top notch. I can’t imagine working with anyone else!
Great team to work with. They will work hard for the veteran if the vet does their part. Matt and Deana was great to work with. I do appreciate all the work and time they put into getting my refinance done. Great job guys, A big thank you. Gerald Saucier
As with my first house purchase, the team was great in keeping things moving and on track!
