Absolutely top notch customer experience. I felt very taken care of throughout the entire process. The team was professional, knowledgeable , responsive and approachable. I felt like they were on my side and worked to get things done quickly.
Genuine excitement during the entire process.
Everybody made it a very smooth process. Thanks.
The entire team was a amazing, and put in far more effort than I had expected. Absolutely zero complaints.
As I sit over here emotional, just can't believe it, but thanks to the great job of the crew and the company Veterans United I'm so blessed thankful for such a great job and service and you provide the veterans of the United States
Bad, please make sure Veterans Unit are working on your best interest and not just their commission for themselves and other participants. After closing on the house I still had to wait 4+ days to obtain keys for property, unacceptable transaction.
Response from Veterans United
Hi Jose,
I’m really sorry to hear about your experience. It’s upsetting to know that you felt we weren’t fully looking out for your best interests—this is definitely not the kind of service we aim to provide. The delay in getting your keys after closing must have been incredibly frustrating, and I completely understand why that would feel unacceptable.
We strive to make the homebuying process as smooth and stress-free as possible, and it’s clear we didn’t meet that standard here. My team would like to dig into what happened and see how we can learn from this to ensure it doesn’t happen to anyone else. If you’re open to it, can you please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com? We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
Veterans United makes the home buying process enjoyable. They assign a Team to you that helps you through the whole process from beginning to end and will even help with utilities and moving. I highly recommend Veterans United for all of your home buying needs.
The lending team was great. However, for VA loans it requires an inspection, and the inspector only mentioned a hole in the master bedroom door, which isn't a difficult fix. Whereas, after just spending a couple of days in my new home, I can notice many additional problems. That being said I think it was mostly the sellers agenda for the issues, but I was hoping the VA inspector and a 3rd party inspector would have caught the issues beforehand. Otherwise, the process in general was smooth and my lending team worked great with the realtors and the title company, a very seamless process throughout.
Thanks first time was ez
As first time home buyers, my VU team walked me through every step and kept me updated through out the whole process. They were always so easy to reach out to and made this process (which I thought was going to be scary and overwhelming) they made it a walk in the park. I couldn’t have asked for a better home buying experience!!!
