United Veterans home loans was awesome..the organization of things streamlined. And Diana seaman was a very awesome and great realator.
Thank all of you at united Vetrans home loans for the great job done. I was so happy to deal with your organization. If I could give a 100 for the job done I would. But a 10 will have to do. Again, thank you all so much.Rickey Furtado.
It was great. The step by step process and walk through was fantastic. It was a seamless process that got us to where we are. I absolutely would recommend to anyone. It was an easy first home buyers experience!
Matt and his team are exceptional... I would suggest anyone to try and use them...
Helped us whenever we needed it.
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Experience first-hand why 379,636 homeowners give us a perfect score!
Very patient with my work schedule!!
Zach is absolutely amazing! 10 out of 10 experience and communication!
Always a great experience!
Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.
The efficiency of the Veteran's United team is comparable to a Formula One pit crew and all I had to do was drive!
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
Response from Veterans United
Hi Kasey,
I’m really sorry for how frustrating this experience sounds. Being asked for the same documents repeatedly, especially ones that don’t feel relevant, is exhausting, and you shouldn’t have felt like a nuisance while trying to move your loan forward. That’s not the experience we want anyone to have.
I’d appreciate the chance to learn more and look into what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
With a caveat that it would be easier if you are NOT trying to sell a house at the same time trying to get a loan on a new place. Excessive number of "to-do". If all those things were listed at one time instead of bringing them up over WEEKS/MONTHS.
Thanks for helping me through it
There was a problem with one guy in underwriting which caused delays, otherwise a great experience.
