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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

417,393

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 996 Army service member reviews from Maine

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0.5 out of 5 Stars

Thank you all for ruining my life, you all sold me a lemon and told me tough luck. I went in on this not knowing anything, and was completely taken advantage of. After private inspection and following the VA home loan guidelines you all sold me a summer cabin and passed it off as a 4 season home. The interest rate was conveniently raised from 6.5 - 7.2 at the last minute. After 5 months of living here I have spent $3500 on heat, because the cabin doesn’t hold heat, and I have permanent cold damage to my toes from arriving the winter. I’ve have to get a new roof put in the home because the roof that passed all your inspections didn’t qualify for home owners insurance. It is cold inside as it is outside here, and you sold me this home for a soon to be foreclosure.
When I called about this, all of this, your company told me tough luck, there’s nothing we can do for you. The state of Maine told me they’d help but then forgot about me, there’s nothing department of veteran affairs home loan dept told me there’s nothing they can do for me, and pretty much that I’m an idiot.
If I could go back and give this house back and make things they way they were before I called you all I would, since that is impossible I want to congratulate you, for treating me like a number just like everyone else. A check in the box, whose entire life is soon to change because I am already behind on monthly payments because all my money went toward heat and surviving the winter.
When you inevitably take this house from me, I will be left homeless with awful credit. That moment will happen during your 9-5 job, when you get to go home I will be homeless.
Thank you for ruining my life.
The best part is when you sent me a congratulations gift. For context, before purchasing this lemon, I had to put down my cats due to a debilitating gum disease, both of them the same day. I had mentioned this to someone during this process. The gift you sent was a name plate with one of their names.
I hope that the universe works against everything you all do, so you won’t be able to destroy anymore lives like you did mine.Thanks for never listening to me, and rushing and pressuring me through this process, and congratulations for picking on the guys that are trying to just get by with what they’ve already gone through.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

4 out of 5 Stars
Would Recommend

Veterans United may not be the easiest to deal with, with all that they ask (this was my only home buying experience though) but overall they were great. I closed on time, just wish I could have closed a bit sooner.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
Photo submission from Eric H.

Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!

headshot image of Justin Phillips

Loan Officer: Justin Phillips

NMLS# 1803468

5 out of 5 Stars
Would Recommend

I was never in the dark with the where the process was at. The team kept me informed every step of the way, and was more than willing to help with any questions that I had

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Thank you so much Veteran’s United….for making my homebuying dreams come true…

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

We couldn’t hope for a better team than Veterans United. They were personable, available and professional from initial contact through closing. In short, they were flawless. Their “To-Do List” helped navigate us through the complicated process of securing a home loan. With Veterans United we were able to make our dream come to fruition.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend
Photo submission from Sue C.

Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

1.5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

You made a dream come true. You are so patient with my ptsd. you worked with me on the house I had chosen. I appreciate way you explain everything in detail to me. Again thank you for everything

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
Photo submission from Lionel L.

Veterans United made it possible for us to achieve something we thought was impossible, from setting us up with the lighthouse program to get my credit where it needed to be (thank you Charlie Holobach), to the final paperwork, they made this process a lot easier.

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

More Reviews

See all 417,393 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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