Brittany was a wonderful and genuine person to work with, and her team was great and informative throughout the home-buying process. They are good at their specialty, service-oriented, and knowledgeable. Special shout-out to Nacim, my VU-provided concierge! She was always a positive and upbeat person! She knew when I needed a check-in and when to help by taking something small off my plate. I would highly recommend Veterans United to anyone buying a home.
Too many people in the mix of things. Talking about Porch. I appreciate the help and offerings, but four times was too much, especially with four different people.
The service was excellent, from start to finish.
Everything went exceptionally smooth and they were very helpful!
I was hesitant about getting a loan online and buying home without "local help". Veterans United made it easy as pie. Constant communication and assistance every step. If I have to buy another home, I will start with Veterans United.
We really appreciate the support from our team, especially Landon! He was there every time we called and was able to answer any question we had even if it was about another part of the process. We appreciate everyone who had a hand in making our home buying experience a great one!
Outstanding service
Dylan, Erin, and Chloe were outstanding through the whole process. Can’t thank you guys enough for all your help!!!
Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.
Toby is the man. Always super responsive and works to get you the best possible experience. Highly recommend!
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I can't thank the great team that was assembled to help me with our new home.
Jason and the rest of the team did a great job keeping me informed and helped things move along quickly all while explaining everything very well! I would definitely recommend!
Everyone we had the pleasure to work with was knowledgeable, patient, and kind. Our home buying experience was made so easy and enjoyable. Rachel Bruce and everyone at VU made our journey so easy and enjoyable. As first-time homebuyers, we very nervous but it was such a breeze.
Josh & Mirza were excellent in their responsiveness, customer service, and knowledge. It was a pleasant experience, mostly because I could easily get in contact with Josh during the entire process.
My team made it extremely easy for me.
Veterans United was excellent. We were taken care of from the moment we thought we wanted to move and buy a new house. They helped us understand how much was available for our new home. They helped with real estate agents, assisted with finding insurance, utilities, step by step "to do" lists, helped with everything. We never felt alone, they were only a call away. Our calls were always answered. Mason Fast was amazing through the entire experience. I definitely would encourage other veterans to take the leap into buying a home and allowing Veterans United to lead the way.
