Need to have more understanding about your customers, we do not know all the language, terms, and procedures it takes to buy a home. I'm 75, wife is 74,you made us feel like crap,shame on you.
Response from Veterans United
Hello Gregory, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
I was always informed of everything there was no hassle submitting documents. Closing day went great very little paperwork. I enjoyed working with my team.
any problems I had even if after hours they would call me back and answer any and all questions
In my opinion, Darren, Boudin and Melissa Steingrubey were outstanding . Any time I had questions they responded quickly and effectively . During the process of my loan, Darren suffered a personal loss with the death of his grandfather.Even under those circumstances he remained very helpful and positive . His proffessionalism is and was much appreciated. Thanks to their hard work I am gladly filling out this survey in my new home. Thanks again to United Veterans and their wonderful staff.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The whole team worked well together and was available to help me at moments notice, without them I wouldn't be in my home today! Thank you so much!!!
excellant service , helpful and answered my question . i have talked to my neighbor about you and he will likely contact when he's ready to move
Such a great experience and loved every moment.
The Team was always there to answer any and all questions and left nothing to worry about.
The process could not have been more smoothly.
They always answered the phone end sometimes after hours.
Veterand United was always there for the Veteran and thanked me at every turn
Best in the Business.
Wayne
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i love my team!!!
I enjoyed working with each team member and each went out of their way to ensure all of my needs was met
Smooth process. I received a to do list
And if I needed help Jennifer and Kevin
Assisted me promptly. They guided me through the whole process in a friendly and professional manner.
They are so efficient and so nice. They think of everything. I would recommend to anyone looking to purchase a new home.