In the beginning, I didn't know what I was getting into when I filled in the survey and felt a bit wary in giving my details to a "random" website to buy a home. But Randelle called me immediately and after a short conversation she was able to settle my nerves on buying a home and the process. The VU team connected me with my Real-estate agent Jennifer who has been amazing from the beginning, Sam and & Ryan have been truly an amazing force to reckon when getting after the deliverables. They really did keep me focused and sometimes crazy with all the "to do" lists they kept stacking on me as I knocked them out more just kept coming LOL.
I was truly blessed to been assigned an amazing group of people, thank you so much for helping find and secure my first home as I return back to the USA.
I really appreciate how rapid all my questions and concerns were handled. The app was amazing and extremely easy to use as well. Overall a great experience that minimizes the home buying pains
I would highly recommend Daniel Lowes and His team. As a First time Veteran homebuyer, they made everything so easy for me, they answered questions so quickly and efficiently even after hours and I’m from California with a time difference. I felt so confident with my home buying journey having Daniel as my loan officer. he knows the system very well, quite knowledgeable and transparent! Adam, was definitely on top of everything soon as he got the hold of my account. My underwriting process went smoothly. Couldn’t have asked for a better team to handle my loan. Thanks for everything.
Everyone was very helpful and nice. I was kept in the loop with every update and change. Every question I had was answered. Absolutely amazing team!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
The VU experience in 4 words: “Home buying made easy.”
Getting my loan through Veterans United was a great experience. I not only received the best rate available by a large margin, the service was better than with other prospective lenders, by far. Jeremy worked with me from the beginning and he was the primary reason (great rates being another reason) that I stayed with Veterans United as I shopped around for a lender. The home buying process can be a challenge, but working with Veterans United made it about as good an experience as I could have expected.
I don't think I would ever use your company again. In fact there were several times I almost did go somewhere else. You really need to get your act together when using the App. You rely on it WAY WAY WAY too much. It should be a "tool" not your media for communication.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience with us didn’t live up to expectations, especially when it came to our app. We definitely don’t want anyone to feel like their communication is getting lost or overly reliant on one tool. The app is meant to make the process easier, but it sounds like it became more of a frustration in your case, and I totally get how that could be overwhelming.
My advocate team would love to understand more about the issues you ran into and see if there's anything we can do to help. If you're open to chatting, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Always keeping us informed on what was happening and what we could do to keep moving forward.
B
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
This is my second home purchase with VU and I’m always well taken care of!
Thank you again.
Veterans United(VU) is high tech and Elite! If you need a Home and you want it, VU will help you get what you deserve with full force! Specializing and knowing the ins and outs of VA loans. You’re not just hopping on the bandwagon, you can become part of an elite VU team in securing your Home. Just apply, stay engaged, and bring it Home! What can be an overwhelming, stressful process; Veteran’s United will be there for you 100% every step of the way. Let’s go Veterans United! You are epic! 🔥
We faced many challenges because of our geographic location. However, Steve Kincheloe and the team at United Veterans made this loan process feel as if they were down the street. We did our research and shopped loan companies. Veterans United beat everyone by far! Not only did we save money, but the team at Veterans United made us feel valued.I recommend Veterans United to any veteran who is looking to buy a home. They are honest, hardworking, and caring.
Mark and his team really were amazing. He worked flawlessly with my realtor to answer all my questions. They were very on top of all their responses and always went above and beyond.
Veterans often need more guidance through the loan process and services available. We received this guidance and support whenever needed.
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We had a smooth, easy, seamless experience due to the professionalism, expertise and insightful guidance of our Veterans United loan team. It was a pleasure to work with every member of the VU team.
The whole team did a great job. Every time we had a question somebody answered the same day. This was a huge purchase for us, and I felt like the team always understood that as well. I will be recommending veterans united to all my other friends who I served with.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
