This is the 2nd time that Veterans United helped us found our home sweet home. And just like the first one they never disappoint. Buying a home is never east but with Veterans United it has always been a smooth and fast transaction.
We are blessed to be part of the Veterans United family and will of course recommend them to everyone. Again, Thank you to everyone at Veterans United especially to Tim, Jenny and the rest of the team for helping us find our home sweet home.
Very helpful and quick responding members. Made the whole process easy from start to finish.
I have put a lot of thought into if I was going to write this review as I was very frustrated with the way our file was handled. There was poor communication about our loan process. We made it very clear from the beginning that all parties wanted to close early. There was no communication on where our loan was or explanation about anything. At one point when we reached out for an update the response we got from Jackie was “We are going as fast as we can.” This was the same response given to our realtor when we asked for an update. We were able to get docs in within 5 minutes of being requested EVERYTIME, yet you underwriters were caught up not knowing what payroll taxes are. It is extremely concerning that in this industry they don’t understand basic liabilities business owners have. I’m curious what these employees think happens to the deductions from each paycheck. The employer does need to send those to the IRS. This held up our loan for 2 weeks which is ridiculous. When we initially started the process we were told 30 days. It took longer. Once we were put into closing we were told Wednesday or Thursday the following week. We made plans accordingly. When we received the update on Wednesday there was no communication about an expected closing date. Then Thursday we were told it would be Monday. This caused me to need to utilize my only 2 remaining vacation days. This could have been avoided had Britney reached out to Lennar title on Tuesday instead of sitting on her hands until Wednesday causing the closing to be delayed. She told us she did not even attempt contact with them on Tuesday. We offered to reach out and she said she had it. These issues continued into the signing on Monday. The document from this company came in at the last minute. There was no communication from Veterans that the signer would need to sign said document. Britney knew the seller had already signed all her docs. We were almost delayed even further due to a lack of communication on the process Veterans has. As a lender myself I feel this was very unprofessional. There were multiple things with our uploaded docs that were not communicated to us, but I knew because I am in the industry such as signing our P&Ls. I feel Veterans need to assess the docs they request on the 1st request based on the type of business someone owns. Maybe some training for underwriters to understand how businesses operate. This process was ridiculous..
Response from Veterans United
Randolph, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. While we cannot make up for the experience you had, it is important we acknowledge and address what you've shared as communication remains a top priority. We realize that the home buying process can become time consuming when working to gather the required documentation and how it can feel to resolve numerous underwriting requests. Licensed Underwriters comply with VA regulations as well as internal and external guidelines to ensure loans are properly documented. Balancing with our third party partners can also be a time challenge and we are sorry if that caused any undue delays. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Thank you for sharing your experience so that we might learn and improve where to strengthen our process.
I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
We are very very happy with the service ! ❤️
Very good service and good job
Chris Lunn and his team were amazing. They returned my calls quickly and answered any and all questions that I had. The process went very rapidly and I was impressed by his team.
10/10 for everyone
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Veterans United has provided one of the easiest, smoothest home purchase experience we have ever been through. I highly recommend them to any veteran looking to buy a home, anywhere.
The road to closing was bumpy, but I never formed doubt that Veterans United team was doing everything in their power to get us there. The response to emails and follow ups were always quick. Thank you all so much!
I had a very difficult loan assumption tied to a divorce decree. So, so many things became issues. Mr Mitchell and team stayed focused and kept the process moving forward even when it seemed like no light at the end of the tunnel. I can not thank them enough...William
Stephanie Pantaleo and Rachel Bruce were very prompt and patient with me from the beginning through the end of the loan approval and closing escrow process. They made everything easy to understand and uploading the documents to the VU website with your account was unbelievably fast and easy as well secure! I would recommend VU to all homebuyers!
This was absolutely an amazing experience that was made me to feel comfortable and at ease
My experience with Veterans United was nothing short of mind blowing and amazing! This was the easiest process ever and Evan Oswald and his team absolutely killed it. If you’re looking to use your VA loan and thinking about going with Veterans United, do it! Thank you Veterans United and thank you to Evan and his team!
Thank you for making the process so easy! What a great team!!!!!