Great team and we’re very helpful. Made our first time home buying experience a breeze.
I've used Veterans United for four home purchases and was really excited to use them again. This time, however, I felt a little bit like an afterthought. For more reasons than one, I felt that my desires were not getting through to my loan servicing team. Communication could have been better. I sent several thorough emails and received one sentence responses 7 days later. When I'm up against the clock, have work obligation, and I'm dealing with something as expensive as buying a house, I'd expect a little more prompt and substantial feedback. All in all the experience was fine and I would still recommend Veterans United but I would encourage other lenders to ensure that their responses and timeliness are commiserate with what they're receiving.
Outstanding experience from start to finish! The team at Veterans United (Daniel, Wendy and Trenton) made my home purchase incredibly smooth, fast, and practically stress-free. Their communication was fantastic throughout the entire process—they answered every question with patience and kept me updated at every single step. Highly professional, always on top of everything, and truly dedicated to helping me, specifically to acquire my mortgage, and serving veterans. I highly recommend them!
My loan officer was excellent. He answered every question on the paperwork and terms. He was extremely knowledgeable, patient, and eager to help at any chance that he had. 10/10 I would recommend working with Veterans United.
We’re helpful with any question I had and did most of the work for me.
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Jackson and his team were incredible and made buying my first home an easy and relaxed experience. All my questions were taken seriously and answered quickly. I will always be grateful for everything this team at Veterans United did with my best interest in mind.
Great group of folks to work with. They will go out of there way to make the process easy for you.
Very quick process in every aspect. Quick to call me back and set me up, quick to get me an agent , and always ready to help.
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They were really patient while it wasn’t an easy job for the officers. Jamie stuck with me all the way through the to-dos. And that was a chore for both of us. But he really made it WORK!
Veterans United really did all that they could to make sure that my loan went how I wanted it to go. I am really thankful for Cal and the rest of my team who worked tirelessly to help me buy my first house!Thank you Veterans United!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Extremely communicative and keeps the homebuyers goals in mind.
Had a little trouble with apps on m y phone but Jeremy was helpful on getting things done. Being a little older and technically challenged and trying to read things on a cell phone was a little challenging. But he was happy to help me through it.
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Nick and Ellen were extremely helpful in this process. They were excellent communicators, and I never felt like I was in the dark with anything. They were excellent communicators and I never felt like I was in the dark with anything. If I had a question, they were quick to respond and were always able to explain things to make it easy for my wife and I to understand.
Owning my own home has always been a dream of mine. Veterans United not only made that dream come true the helped me step by step to achieve my goals! Thank you!
Cal was awesome! Very responsive to our needs and questions and made it a comfortable process.
My Veterans home United officer lady Susie, they professional, knew exactly what she was doing, very kind to speak with which I did so many times, I have a hard time because I’ve had 50 surgeries can hardly use my hands and arms having anxiety and other issues But she worked me through it all the way to the end, I highly recommend her as your agent to handle all your needs, once again 24 gold stars all the way thank you very much
The best we’ve ever worked with. Highly recommend !
