It's too bad your scale only goes to 10. Jordan and his team arent just 10/10 they are 25/10. I could t possibly be happier.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The. Company was exceptional. Very helpful in every step of the process special my loan office work hand in hand with relator to have the hairs of my choices ready and make sure I get the best deal
The entire team was fantastic and their diligence and persistence saved me from making a big mistake in choosing my lender
My whole team was amazing and made this happen. They were informative, accessible, and answered any questions. They worked so hard to help me purchase my home by closing date and I could not be more grateful. Dennis, Brandon, Jared, and everyone else involved made a dream a reality and I will always be grateful for them!
While I ultimately secured my home loan through VU, my experience was not without its challenges. The document signing and review process was satisfactory. However, I found the overall level of customer service lacking.Throughout the process, I often felt pressured to justify my financial situation, even after providing extensive documentation. The repeated requests for additional paperwork became unnecessarily burdensome and prolonged the process.While I appreciate VU's thoroughness, the experience left me feeling more like I was under scrutiny than a valued client. I believe there's room for improvement in terms of communication and client support to make the homebuying journey smoother for future borrowers.
Response from Veterans United
Hey Steven,
I really appreciate your honest feedback. Buying a home is a big deal, and the last thing we want is for our borrowers to feel pressured or like they’re under a microscope. I hear you—repeated requests for documentation can be frustrating, and I’m sorry if that made the process feel more burdensome than it should have.
That said, I’m glad we were able to get you to the finish line, and I truly appreciate you sticking with us through the challenges. Your insights are valuable, and I’ll be sure to share them with our team as we work to improve communication and support for future homebuyers. If there’s anything you need down the road, don’t hesitate to reach out. You can always contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
So glad to work with Veterans United. You've given us our forever-home.
Daniel was very helpful and always answered promptly. Highly recommend to use him.
Buying my first house ever felt like it was a long confusing process. With the team I got I felt confident and had help every step of the way!
I honestly can't recommend Veteran's United enough. Ryan, Conner, and Natalie all stepped up and went to infinity and beyond for me. And the pairings they do with realtors in my area was amazing. I didn't have to go through a whole laundry list of people. I was connected with Keith Duncan in the Raleigh area and it was perfect from the beginning. 100 out of 10 stars for everyone who was involved. Thank you!
Mike Mange and his team are AAAA++++, they are the best of the best.
