The problems we had all came from the underwriting department. There was always one more last minute request for documentation, and it was almost always something they should have known days ago that they were going to need and shouldn't have waited until the last minute to request it from us, which led to weeks of delays in closing.
Ditto to the previous statement
She is an absolute legend. Patient kind and caring every step of the way!
The whole team Steve has is amazing. Will only go with them forever.
Aaaaaaaaplus mortgage company. Thanks to all of you
The team worked hard to get our loan ready for us. There were some difficulties and they worked right through them for us! Thanks!!
It is complicated to go through this process these days. This team made it so easy, communicated extremely well and were kind when I had changes. This is my go to from here on out.
Working with Veterans United involves deep reviews of what is on paper versa what they say on the phone. The two do not match and they seem to change the terms, loan amount, after you sign the initial agreement and they keep doing so until you are either worn down or you get close to what you want. I did not care for all the back and forth of loan terms. It was too much like bargaining with a street vendor. However, if you are one who love to barter, they are the ones to do it with.
it was BAD BAD BAD.
Response from Veterans United
Kenneth,
Thank you for taking time to talk with me about your experience. We understand and agree on the importance of communication and I’m sorry your experience didn’t deliver on that. I’m only a call or email away if there’s anything else I can help you with from here. Client Advocates are always available in your corner. Your feedback is key to how we approach follow-up coaching with your team and improving the Veteran homebuying experience overall going forward.
Most sincerely,
Casey, Client Advocate
We were made to feel like the important client at all times. Thanks Veterans United Home Loans!!
Veterans United and it ‘s hard working employees deserve many kudos.. they are the mortgage company you want in your corner.Thanks VU
