You sold my loan before i even made my first payment, which shows that you care more about making a quick buck over the customer.
Response from Veterans United
Hey Shane,
I hear your frustration, and I’m really sorry this left you feeling like just a number. Selling loans is a common part of the mortgage industry, but I get that it can feel impersonal—especially so soon after closing. Our goal is always to set our Veterans and military families up for long-term success, and I hate that this left you with a bad impression of us.
If you have any concerns about your loan or need help figuring out who to contact moving forward, My team would be happy to assist. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
a 3.5 MINUTE response time, and overall great service. lender was so willing to deal- and compromise- very surprising for a bank. i will enjoy his stapler immensely-
Thank you Josh for all of your advice and suggestions during the process. Veterans United should be proud to have a stand up guy working on their team. Thank you. The only suggestion........Veterans United should test the knowledge of the Realtor for VA criteria for move in ready houses. This alone would speed up the process and create less stress for the Veterans applying. Thank you
Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
Veterans United really came though for us.
We had a big ask for a loan. We provided all the information they required and BOOM!
We were approved! Veterans United has helped us buy our dream retirement home.
Thank you Veterans United! You made our dreams come true.
Patient understanding and very efficient could not work with a better team.. Jeremy the day we need to have a bid in you were incredible oh my... Tiffany so understanding. Thank you all for making this old lady's experience with just a cell phone a smooth transition thank you again sincerely Jack & Dianne Sain
Absolutely veteran friendly. No matter what you need, Veterans United and staff get things done! I'm so happy that I chose VU for my loan and can't wait for future investments with them!
DJ and his team made me feel like family, answered all the questions we had. They provided information and things I had not even thought about doing. I have used him and his team several times and really he made me feel like I was his only customer. Doesn’t sound like much but to a blue collar worker, I felt like a celebrity.
Everyone that I worked with was outstanding. I had a bit of a stressful (for me) situation and they were incredible. This was so seamless and I credit that solely to the team I was given!
A 40k loan should not of been this hard. A new truck would cost 60k to 80k. Would probably have went smoother.
There was no need for this loan to be so complicated. Sorry I just have a hard time with the difficulties that I was presented with on this transaction. In the end, it worked out.
Response from Veterans United
Hi Ty,
I’m really sorry to hear that your experience felt so complicated and frustrating. I completely understand where you’re coming from—when you're navigating something like a $40k loan, it shouldn’t feel more difficult than buying something like a truck. I wish we had made the process smoother and less stressful for you.
That said, I’m glad to hear that everything worked out in the end, though I hate that it was such a tough road to get there. If you’d be willing to share more about the challenges you faced, we’d really like to listen and see how we can do better in the future. You can reach my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thanks for sticking with the process—I know it wasn’t easy, and I appreciate you trusting us with such an important step.
This home buying experience would have been a lot simpler if the loan team had communicated better. We have multiple time issues come up that would have been resolved simpler if the lending team had answered the phone or returned phone calls sooner than 3 or 4 days later. Even when the lending team was responding, we still couldn't get the information we needed because "someone else" was always out of the office.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear that communication was such a frustration during your homebuying experience. I can only imagine how stressful it must have been to deal with delays in getting the answers you needed, especially during such an important time.
We know clear and timely communication is a big part of making the homebuying process smooth and stress-free, and it sounds like we let you down here. That’s not the experience we aim to deliver, and I’d really like my team to dig into what happened to make sure we do better moving forward.
If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the opportunity to listen and help as we are able.
Picture this. It’s the beginning of December and you are officially in the market for buying your first home. Scared and not even knowing where to start, you do some research to figure out where you should go. You happen upon Veterans United on google and decide to reach out and give them a shot. They very quickly respond to your inquiry and you start moving forward with the home buying process. Excited and nervous, they connect you with a super knowledgeable and friendly realtor who answers all your questions promptly at all hours. You get your letter of pre approval and know which houses to look at. You get to tour a couple homes and you find it, your dream house. You work with your team and make an offer to the buyers and they accept! Your loan team begins working on all the paperwork and guide you though the home buying process. They answer all your questions and let you know all the next steps. You work through their app and with it’s super intuitive interface, work your way through the checklist if To-Dos for the information you need. They even worked hard through the holidays during this process! It’s the beginning of January now and you just closed on your first home. You are a homeowner! Thank you so much Veterans United for really making this process easy to understand and guiding us through buying our first home! Will be recommending to everyone!
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
Kyle, Jaclyn, and Andrea were incredible to work with! This is my second time working with Kyle and his team and 10 out of 10 recommend. If someone is doing a VA loan I only will recommend Veterans United but specifically Kyle and team.
We have gone through United Veterans twice now purchasing a home. The communication, efficiency and understanding of the program was tremendous. I would definitely recommend United Veterans to any vet wanting to purchase a home.
Thanks for everything.
