Outstanding group of people. They work very well as a team, they respond quickly and are all the ball with helping in any paperwork explanations. They schedule around your time and are incredibly flexible if need be.
Have used Veterans United three times now. Always reliable, great, professional service.
The team was great yet again. Appreciate their efforts and communication as well.
As with my original loan experience, this refinance was near effortless on my part. My team kept kept me in the loop and the document signing was a smooth effective experience. As with the original signing, I was out of town a mobile notary was required and set up by the team. All went well. Couldn't ask for better service. Shane and his team were awesome.
Jenny stood out the most and was amazing!!!
Veterans United has been great to work with. They listen to what you want and need. Never any pressure. Their whole team is awesome.
Thank you Alex and you team
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I do not fault Veteran's United - but this application effort was delayed beyond "Normal" due to late, strung well out Water Well Contingencies. I reported "My Rural Shared Waterwell early in this application - yet it became an issue unexpectedly way late in the process. I fault "Work at Home" VA Reviewers in Denver.
Interestingly - immediately after President Trump was Inagurated, signed a "Return to Work, end Work From Home" policy for Government Employees - magically on a specific day just afterwards - mine and other V.A. Applications appear to have been "Approved" in mass. Brandon communicated regularly, performed very well in this ordeal!
But I am a mere 100% Disabled Veteran, how would I know anything. (Leukemia due to Military Chemical Exposure).
My application went far beyond the time to close expected.... from 2024 to 2025 actually. However, All funds recieved and I am very pleased. Respectfully,
Charlie Brodie
I have not had a good experience refinancing as I am now at a point where I no longer have flood insurance as the loan process got drug out until my flood insurance expired and veterans united cancelled the escrow payment to renew the flood insurance. When I called to get this corrected I was passed back and forth between their insurance dept and their escrow dept and told that the original escrow was closed so they couldn't help me I was then placed on hold where they disconnected the phone call on me.
Response from Veterans United
Hi Franklin,
I’m so sorry to hear about the issues you’ve faced during your refinance, especially with your flood insurance and the challenges you had trying to get this resolved. I can only imagine how stressful and frustrating it must have been to feel passed around between departments, only to have your call disconnected. That’s not the level of care or service we strive to provide, and I truly apologize for the inconvenience this caused.
Your situation is important to me, and I’d like my team to take a closer look to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for bringing this to our attention. We take feedback like yours seriously and want to use it to improve the experience for others in the future.
