Was very satisfied, whenever I called I either got one of the people working my loan, or a promt call back. All my my questions were answered and the process was east.
Little to no contact. Confusing process. Changing requirements.
Cal saved us from having a bad VU experience. When he stepped in, the process went very smooth and we felt very fortunate to have worked with him.
I couldn’t be more happier in how I was treated as a veteran and they helped me buy a home my closing was May 19 and I just wanna say thank you veterans unit you made my dream come true. If you are a veteran and you have any interest in buying a home contact these people they work with you endlessly to get you in a home
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
It was extremely professional, they explained things to me but didn’t over explain because this wasn’t my first rodeo!!!
Veterans United has been great and we have used them and specifically the same loan officer Brian Flanigan 4 times now and always have a seamless and easy experience start to finish.
alls want to say is that you guys fond solutions to make a hard warking America and a retired veteran and his family very very happy. we love our new home. thank you all sp very much.
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.
Overall experience was good
This entire transaction was smooth throughout. From first looking at homes, then into financing with Veterans United, going thru all the “to dos” that were laid out in front of me & finally closing. Never was there a worry & I couldn’t believe how seamless this process was from start to finish. I’d definitely recommend this organization & will use them again without hesitation in the future.
The best decision I made was to work with Veterans United. The process of buying a home is could be very intimidating but Veterans United made it so easy and convenient. 10/10
Absolutely amazing home buying experience. Thank you to the team for the support and patience.
Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!
I feel the communication was very poor , took several calls to get a responce
Response from Veterans United
Hi James,
I'm really sorry to hear that it took multiple calls to get a response. That’s not the kind of experience we want anyone to have, especially during something as important as a home loan. I totally get how frustrating it must’ve felt to be left waiting when you needed answers.
I’d really like my team to learn more about what happened and see where we dropped the ball. If you’re open to it, give us a call or shoot us an email so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is in the office from 9 a.m. to 5 p.m. Central Time, but feel free to reach out anytime that works best for you.
