Hardworking, professional, reassuring and confident, and result oriented with love and pride in veterans united.Mrs. Whitney Brown is godsend.
Thanks!
I’m a return customer. The reason I came back because of the great customer service and communication. Unfortunately, the communication was lacking this time around. I always had to ask for an update this time. Unlike the previous time I constantly received an update. Anyway, it still worked out and as always Will was great. I get it maybe you guys are just a lot more busier these days.
There were two options we were given. To pay or not to pay. We ended up saying we did not want to pay numerous times and it went to the other option to pay multiple times where we had it rewritten for us not to pay. It was very frustrating and stressful. In the end everything worked out but was told numerous things like we wouldn’t have to pay two months and that was wrong info too.
Response from Veterans United
Hi Vaolele,
I’m really sorry to hear how frustrating this process was for you. Buying a home is stressful enough without having to deal with conflicting information, and I can understand how that would be incredibly frustrating. That’s not the experience we want for our Veterans, and I hate that we missed the mark here.
My team would really like to look into what happened and see how we can learn from your experience. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to talk through your concerns and make sure you have the support you need.
Nothing bad to say
Katie and her team explained the process and terms in details. Everyone was very professional and accommodating . Jake was outstanding! He was very detailed and worked through the difficult process of working with living trust issues.
Veteran friendly, process is a breeze and super easy through Veterans United. Veterans United is truly dedicated to veterans and are definitely here for our best interest and protect us from any potential "screwjob" organizations out there.
Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
Big shoutout to Benji for making our homeownership dreams come true—not once, but twice! From securing our mortgage loan for our new home to helping us refinance, Benji made the process smooth, stress-free, and straightforward. Thank you for your expertise and dedication—we couldn’t have done it without you!
Thank you Jeff and team, for all your hard work, we end up with our 5.5 % rate.👌
Thank you for helping make one of my dreams come true. This was the first year I got to play host for the holidays and have my family and friends over to enjoy it.
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I am very impressed with the whole experience from Veterans United. From front to back, start to finish, the professionalism, the prompt responses to questions, all of it. I could not recommend them enough!
Awesome. Simply amazing. 👍🏾
