Jeremy and Ellen were absolutely great to work with! They responded very quickly to emails and were always spot on with answering the million questions I had.
Just want to say thank you all for the thought of creating a business soley focused on veterans. You are truly appreciated. Ironically, an employee of mine also used you all around the same time I started my loan process. So he too was very greatful for the services. Thank you all.
This is the second experience I have had with Veterans United. Both times they have went above and beyond to make sure we understood the process and felt comfortable with how things were progressing.
The team that I had in my corner went above and beyond the call of duty. We had a great experience dealing with Veterans United. My family is ever grateful for the services they have provided and the ones yet to come. Thank you again for making this dream a reality.
Many people that I have spoken with in the past regarding the purchase of a home have made it sound as if buying a home can be the most stressful thing someone can do. With so many different options out there and "to do's", I can certainly see how it can be difficult. Veterans United and the team that I worked with gave me a very different experience. They were honest, knowledgeable, and always made themselves available to me. They answered all of my questions and made sure that I could make informed decisions at every turn. I never felt pressured to look at a home that was over budget and they went the extra mile to ensure that I was comfortable with what was going on. Their to do list kept me on track and the Veterans United tools have ensured that my move into my new home has not been a burden. Thank you!
Great company to handle your home buying needs. They are very knowledgeable and make the process smooth and easy. I had a great painless experience working with Veterans United
Everything was smooth
Absolutely outstanding team of professionals. I have been cleaning up after some bad credit decisions, and thought that I would never find myself typing this review in my own new home.The Veterans United team took the time to help me build my credit and once my score hit the magic number, they were ready to get me pre approved. After we found a home, placed an offer, and started the underwriting portion, we closed in a little over 3 weeks, which I hear is lightning fast for a VA loan!Pro Tip: When you get a “to do” item, get it done RIGHT AWAY. Veterans United will take it from there. Best part is, we closed on Veterans Day! I rate my experience so far 11/10. Bravo Veterans United!
The team was a pleasure to work with and addressed my questions quickly.
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Lack of communication at times was frustrating.
The need to resubmit items over and over was irritating and costly, as it required legal fees to resubmit the items with a new date.
Was not told about a closing date and then received a message, the closing was scheduled for the very next day, when we were out of town.
Response from Veterans United
Thank you for this feedback Earl. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. A member of our Client Advocate is available to speak with you. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
