Absolutely outstanding service! Everything went quick and the team was well prepared and organized! Closed on time without any issues! Even my attorney and realtor were surprised how smoothly everything went!
I couldn't be any happier with this team
Thanks to my team, Molly, Kimberly, and Brett we have a beautiful home.
As a disabled veteran, I can't complement Veterans United enough. They facilitated the accomplishment of our goal of home purchase, and never failed to respond promptly to our questions. I have nothing but praise for the job they did. And they even gave our beloved two adult cats and one kitten presents! Such warm and personalized service is a rarity in our world. So even the cats of two empty nesters love Veterans United - Penny, Holly, and five-month old Peggy Jo, who all love their new home! God bless you all.
Could ask for a better group of people to work with. They worked very well with us being in 3 different time zone and were very clear and concise with answers to questions we had and didn’t use a ton of industry terminology that could be confusing
Veterans United Team kept the lines of communication open throughout the loan process and answered all our questions.
Excellent and wonderful people who definitely make you feel like number one!
Best one stop shop from start to finish. Loved having a “to do list” to always check and make sure nothing was being held up on our end. Couldn’t be more pleased with Bert Shaw and hopefully we can work with him again in the next few years when we transfer again.
VU is the most professional grou and team that I have eaver had the pleasure to wirk with in any capacity. The leadership and teamwork and asistance they provide is second to none. In home buying through my experience most everyone a buyer has to deal with is as slippery as an eel and leaves the slime to be cleaned up after. The VU team answered any questions I had with the most straight forward and honest information even if it was something that wasn't exactly how I felt I wanted to hear it. I hope that in the future I can reach out and work with the team again in perhaps another way. Excellent group!
The Virginia real estate agent that was assigned to us by your company, could have been better. When I wanted to use my own real estate agent it was frowned upon and when I asked that question, the tone in the voice changed and was given a little attitude. I think I would have had a better experience with my own personal realtor I wanted in the beginning.Our New York realty team was superb! Definitely the best thing out of this whole experience!!Mason Maddox should really have some customer service training to learn how to better talk to clients, realtors, & attorneys. I get it, you may not understand a different states laws or whatever, but I think staying in communication with your clients and not being condescending when questions are asked. He was not pleasant with our realtor or attorney when speaking with them.I understand our file was probably longer than expected on all ends but it doesn’t give you a right to treat people like crap.
Response from Veterans United
Jeremy,
I’m really sorry you felt disrespected by your loan team and for the strained communication as well. This is not the exceptional experience we strive for and I’d like to assure you Client Advocate is here for you. As the Veteran you are why we do what we do. I’m sorry this sentiment wasn’t conveyed well enough when it mattered.
If you’d like to discuss your experience or need help with anything else going forward, please don’t hesitate to tap us in and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Excellent experience with this team!!!
