Overall, Veterans United is a great company. Shout out to all of those that helped us make this a smooth move, including Stephanie Sanders, Matthew Hoien and the many others that make VU a truly incredible company and most importantly how they take care of Veterans. Thank you ALL!
Justin worked with me through a couple of years and was always available with solid advice and information. In the end he helped me get to to my forever home. I can't say enough about him and his team, they made what I thought was a dream into a reality.
Really great communication
Amber has always been extremely knowledgeable, respectful and timely in her responses with my wife and I. I would recommend her to anyone looking to purchase a home through Veterans United.
This is the 3rd home I bought, and it was by far the smoothest process I have ever experienced. It was a great experience!
we felt like everyone was very straightforward and very informative. If we had a question, it was answered very promptly.
I will say that we did pay a little more for our loan that we could have paid at another company, but we did receive extra service with Veterans United. We felt good in the end with how well everything went. It was a smooth and planned out experience.
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We have worked with Nate on the purchase of two homes and a refinance and we have been taken care of every time without fail. I always recommend him to friends if they are in search of a home loan.
VU made my home buying easy and fluid. The team responded to my questions and needs in a timely manner. We were able to go from pre approval to closing in under a month. I highly recommend VU.
Fees, fees, and more fees! Veterans United just kept adding more fees. We were NEVER asked to authorize a loan rate lock, but they did it at a higher rate than nationally advertised VA mortgage rates and then kept extending that high rate with additional fees every few days! Look elsewhere for lower closing costs and mortgage imitation fees!!!
Response from Veterans United
Hey Dale,
I'm really sorry to hear about your frustrating experience with fees and the rate lock during your loan process. This is definitely not the experience we want for our borrowers, especially our veterans who deserve the best service possible.
I'd like to understand more about what happened with your loan and the fees you mentioned. Could you reach out to our Client Advocate team so we can look into this further? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
What where is Erin West, Loan Coordinator extraordinary on this survey? Wow she was so helpful and had us checking all the boxes to get this house buying done. I hope you keep her caffeinated and her husband got her honey do list done. Just a wonderful group to work with. VA United should give this team the biggest parse and a raise. Thank you for giving us the A Team.
Jeff and his team made our loan experience an easy one! We always felt taken care of (the dogs and kids included). We will be recommending them to any of our friends buying with a VA loan!
