Everyone worked together seamlessly and had superior customer service, support, and communication!
Matt did a great job at streamlining the refinance process! Highly recommend this agent to others!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
Michael and team made our first time home buying experience phenomenal- taking the time to explain things and working with our situation to get us to our goal. I’ll be using Veterans United my next PCS!
As a first time home buyer i was very nervous and sick about ALL of it. Doing in on my own I am grateful to of had such an amazing team behind me the whole way. Blessed beyond words.
Very thankful that I went through the Veterans United team to get our loan. Very pleased with the outcome. Thank you, Jill, Mike, Neisha, Andrew, Shane, and Kendra!!
Any veteran looking to purchase a home using your veteran benefit should start with Veterans United.
The purchase of our home was completed seamlessly and I was very satisfied. I highly recommend Veterans United!!!
Using Veterans United was the best experience I could have had! They brought me through everything part of the home buying experience with ease. They even found the perfect realtor for me in Kasonjah Frolich. We found the perfect place through her resources! Thank you all!!
I have heard horror stories about buying a house, and if all of them were as smooth as ours went, there would be no horror stories.
I am great full of the way our went, really kept us at ease.
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Overall it was a very good experience. VU has really put a lot of thought behind their processes to make it as seamless as possible.
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
