The entire team that helped my wife and I buy a home were all amazing and extremely helpful and easy to work with.
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
This team was sincerely the most professional and hard working group of individuals I have had the pleasure of working with. They made everything very easy and answered every question I had, even when they didn’t have the answer, they made sure to get back quickly.
This was the first house my wife and I bought and we were very nervous. Jason and his team did an outstanding job working with us every step of the way to ensure we were taken care of. The whole process was explained in detail to us and we never had any issues. I will be recommending Jason and his team to all of my veteran friends in the future.
I would not share my review because it is mostly negative. In the end, we got enough info to VU that they granted the loan thank goodness. Maybe I am an old grouch, but many of the requests for information were pure trivia with no apparent tie in to actual credit worthiness.
Response from Veterans United
Hi John,
Thank you for sharing your feedback with us. I’m really sorry the process felt frustrating and that some of the requests for information seemed unnecessary. We know the homebuying journey can feel overwhelming at times, and it’s never our intention to make things harder.
That being said, I’m really glad we were able to help you secure your loan in the end—it’s always an honor to assist veterans on their path to homeownership. Your feedback helps us understand how we can improve the experience for others in the future, so I appreciate you taking the time to share it.
If there’s anything more you’d like to discuss, my team would be happy to help. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Wishing you all the best in your new home!
A heartfelt shoutout to Veterans United for making the process of finding and buying our new home an incredible experience! From start to finish, the entire team worked seamlessly to guide us every step of the way. They answered all our questions, kept everything on track, and made what could have been a stressful process feel smooth and exciting. We’re so grateful for their dedication and expertise—thank you for helping us find our new home!
The process was so simple, easy, and wonderful! So glad that I found them!
Great experience all around. Thank you to Alice and team!
Overall excellent experience, highly recommend Veterans United!
Thank you. Thank you. Thank you. For everything you have done for me and my family. We are greatly appreciative of you. We cannot wait to finally make a place our home!
