Ty and team were excellent to work with! They went above and beyond to answer all my questions and made the process really simple. Thanks again!
Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .
Response from Veterans United
Hi John,
Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.
We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.
If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
I have worked with a lot of lending institutions over the years both from a career standpoint and personally, and VHUL and Alex and his team are second to no one.Very seamless, especially if you just go along and work with them to get them the information they need.Kind, intelligent, empathetic and just downright awesome.... A billion stars totally recommend
I was very hesitant as a first time home buyer but the entire team at Veterans United put my mind at ease immediately. They were knowledgeable and courteous with ever step. I never felt pressured or as though I was only another dollar to be made. It was truly the easiest experience I have with a veteran's service out side the VA. I will forever be grateful to my team at Veterans United because you made my dream of being a homeowner a reality!!
Scott Devoto and his Team are wonderful to work with, very caring, professional and work quickly. They are sure to get their clients the best outcome in every circumstance! Highly recommend!
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Great experience! Loved that when we had questions we could call and Evan or Kirsten would answer. No hold times and it all went really fast.
Don’t want to remember much; divorce refinance; glad to have William Musick.
Brice and Lani kept me informed in every step of the process. Easy to talk to. Actually pleasant!
Very well informed and a good guy.
Good people. They can be trusted
We love working with Veterans United. They helped us buy our first home, and continue to help us with things! Thank you!
