Mike Smith was excellent at addressing any of my concerns!! I hope to use him again with future transactions!! The whole team from start to finish maid you feel as though you were family!! I highly recommend this group for your loan servicing needs!! Thanks again Mike Smith and his team!!! Russell Fratti
Quick , efficient, friendly , careful , attentive
We are thankful for the team!
Veterans United makes something complex and stressful very relaxed and straight forward. I would recommend them to anyone I know.
The team over all was very helpful. They made my loan process very easy for me to get through. I would highly recommend Bryant and his team to anyone that is wanting to work with veterans united to get a home loan
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VU is simply amazing. If you’re not using them for your home buying needs, then you’re doing it wrong lol. Brian Flanigan and his team are just as amazing. Brian has gone above and beyond for my wife multiple times.
There’s no way I would’ve known how to do what she did for us. The refinancing was extremely easy process. I want to thank the entire crew for everything that they have done for us. You have an awesome team.
Very poor customer service . Hard to believe they would treat other vets this bad .
Response from Veterans United
Hi Scott,
I’m really sorry to hear about your experience with us. It’s especially hard to hear that, as a veteran, you felt let down by our team. That’s not the kind of service we aim to provide, and I completely understand how disheartening this must have been for you.
My team remains available to learn more about what happened and see how we can make things right. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you reach out after hours, we’ll get back to you as soon as possible.
Veterans United Home Loans Is an unstoppable force to be reckoned with, they have a Can-do attitude that leaves you feeling like Superman! Thank you VU!
Initially they were anxious to help me out but when I asked for a Refi all of a sudden I couldn’t get hold of anyone. When I refinanced, the closing costs went up by $2,000 and the requirements for approval ended up being much more stringent and excessive. I was given an interest rate of 6.125 % and now you are offering 4.99%.
Response from Veterans United
Hi Garry,
I’m really sorry to hear about your experience during your refinance. That’s definitely not the type of service we aim to provide, and I can understand how frustrating it must have been to not get ahold of someone when you needed answers. I also hear your concerns about the unexpected increase in closing costs and the difference in interest rates—that can be really disappointing, especially when you're anticipating something else.
We would love to dig into what happened and see if we can provide some clarity on the closing costs and rate change. If you’re open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
