Exceptionally helpful and fast helped cross y’all and dot i’s.
Despite some hiccups in the communication between the Lending team and the Agent, overall I had a good experience utilizing Veterans United for my first home purchase.
I am writing to express my dissatisfaction with the service I received during my recent purchase in September/October 2025. I found the experience highly unsettling and felt taken advantage of.During the purchase process, the interest rate dropped to 5.8%. I was explicitly informed by my loan officer that he would lock in this rate for me, with the possibility of it dropping further. Unfortunately, the rates increased back to over 6%, and I was ultimately financed at 6.628% instead of the promised 5.8%. Despite my representative's denial of committing to the 5.8% rate, I was assured otherwise, which led to significant disappointment as a first-time buyer. I sincerely play on words, and as a first time buyer, I was definitely fixated on the 5.8% and no one could tell me otherwise. I was very excited…At least at that point in time. Whatever happened to, “the phone calls are recorded for quality assurance purposes“? Pretty ironic that the phone call was not recorded.Additionally, the loan terms were altered before closing, with additional terms added, further complicating the situation. Given my circumstances, including having signed a second extension on my rental apartment and the impending expiration of my lease, I felt compelled to proceed despite my reservations (100% Disabled Veteran and family with special needs child).To add insult to injury—My daughter is attending college on a Volleyball scholarship…Veterans United sent a gift for BASKETBALL…smh. No, I’m not being ungrateful…I’m just being really mad and pissed off! FILTERED!Just goes to show and prove…It’s all about that “dollar bill”!I am profoundly disappointed with the service provided and believe that this company should not be associated with Any Veterans.
Response from Veterans United
Hi Darryl,
I’m really sorry that this experience left you feeling disappointed and frustrated. Buying a home should be an exciting milestone, especially as a first-time buyer, and I hate that you walked away from this process feeling misled. I’d really like my team to take a closer look at what happened with your rate lock and the changes to your loan terms before closing. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this.
I also hear your frustration about the gift. It was meant to be a small token of appreciation, but I can see how the mix-up might have made it feel impersonal. That’s on us, and I appreciate you sharing that feedback.
I know you put a lot of trust in us during this process, and I appreciate you taking the time to share your experience. I’d really hope we have the chance to learn more and see how we can do better.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
We wouldnt know what to do without the team we had since we are first time homebuyer. Hooyah VU!!!!
Great service from beginning to end. Very happy with selecting Veterans United as our lender for our new home.
I bought my first home last month. Eric and team made the buying process run smoothly. They made sure to answer all of my questions and guide me throughout the process. Will definitely recommend them to my family and friends. I also plan to use their service again when buying houses in the future.
I never thought I would be in a position to buy a home this young and early in my family's life. I'm forever grateful for this opportunity and will definitely come here again for any future endeavors.
After researching online, trying to find the best place for my husband and I to apply for a VA loan to buy our first house togethe, Ali kept coming up in the reviews as a five star.. She did not disappoint. She was with us the entire time through every turn, and we felt so confident in her communication and her ability to represent us through this process even through some of the trials we had to overcome, thank you so much, Ali we will recommend you to the moon and beyond You rock!!
Great service.
This was a great experience and a pleasure working with everyone.
Jessica is the REAL MVP. Our reality of owning our dream home was made possible by her outstanding competence and dedication to us as a military family. Working across time zones and being responsive despite our international travel and hectic work schedules, she advocated for us, answered all our questions, worked closely with our realtor, addressed our concerns and ultimately made it all happen. She is, in a word, a blessing. And she’s got a great sense of humor, to boot! We couldn’t have asked for a better loan officer.
My loan team was nothing short of epic! From the start, they made me feel confident and informed throughout the entire process. Every question I had was answered quickly, and they worked tirelessly to make sure everything went smoothly. They were proactive, transparent, and genuinely cared about getting me the best deal. There were no surprises—just consistent, clear communication and expert guidance. I truly couldn’t have asked for a better experience. I would absolutely recommend them to anyone looking to buy a home, especially if you want a stress-free experience.
Thank you guys for making the home buying process pleasant and not stressful! I would highly recommend my veteran friends and family to use Veterans United.
The entire process from start to finish was smooth and fast.
Thank you all and Alix. Everyone was thoughtful, and timely and had great information to share throughout this process.
Ready to see for yourself?
Experience first-hand why 327,688 homeowners give us a perfect score!
Veteran United made our home buying so easy! We were never stressed and had such a wonderful experience!
Keep up the great job.
Hands down the best home buying experience we have ever had. I would like to give a special shot out to Benji Bockting and say express my appreciation for your diligence, phenomenal communication skills and overall care of me and my family. Thank you so much Mr. Bockting!!!!!!
I have been working with VUHL for the past 5 to 7 years and more aggressively searching these past two years. Qualifying was not our issue. As I said the process qualifying hadnt been our issue. Our issue was finding something in the criteria of VUHL, Distance of Location, Affordability, Market availability and not being bullied out of an opportunity that could be reasonable. Well unreasonably it is far from where we'd love to be but near enough we wanted to pull this trigger and pursue the closing out on our Journey. Kudos To Mark Dischert, Chris Angelo who have for the most of our journey aiding in follow ups Erin Bell, Heather Risenhoover, Ally. safe landings now we're preparing to pick up our Keys T-Shirts from Lennar at Aviano from VUHL soon. Thank you Veterans United.
This team was AMAZING. Thank you all so so much from the bottom of my heart.
You're in luck if you have this team for your VA Loan. Made the process easy to follow and made a precarious/stressful decision feel manageable. Specifically thanks to Bill Taylor as my loan Manager for being there for me! 10/10 would recommend
I have nothing but great things to say about VU. Five stars. They made my dream come true.
