The team at Veteran United were great! They answered every questioned I had and made the whole process very easy. Thank you all !
I highly recommend if anyone is considering financing or refinancing their homes use Veterans United Home Loans and ask to speak to Taylor Clark
Denise basically stated due to being short staffed she was not able to get back to us
Response from Veterans United
Hey Curtis,
I'm really sorry to hear that you felt like we didn’t stay in touch as much as we should have. I completely understand how frustrating it can be when communication isn’t as timely as expected, especially during such an important process like buying a home. We aim to provide consistent updates, and it sounds like we dropped the ball here.
We'd love to dig into what happened and make sure you get the help and attention you need moving forward. Please reach out to us at 1-800-212-5200 or shoot us an email at ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be happy to talk through everything.
Ryan and his team are outstanding! My refi was as smooth as my initial home loan and I couldn’t be happier. The communication and ease of use technology for a streamlined process is unmatched. Veterans United has earned my business and support! Thank you
Bill and his team were superb in helping us move the process smoothly. Thank you Bill! Our family is grateful.
Painless process from beginning to end. The loan team kept me notified and up to date with process and needs of the refinance. Outstanding professionals!
Educating the customer on the Streamline process and Refinance. I thought this was a streamlined process, not a re-finance for VA loans until the end.
I would recommend Veterans United to anyone! They were amazing to work with. The process was so smooth and very fast. I am so happy I made the call.
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Everyone was great! I spoke with Ms. Jaclyn Shaw the most and she kept me updated throughout the process. Thank you for your assistance and making this an easy process.
We contacted Mike for our refinance because he helped us with our purchase a year ago. He is top notch!
It was the easiest loan process that we had ever had. Everone new what to do and when to do it. It made it so easy for us. We highly recommend your company and the individuals we worked with. It came in at 45 days just as we were told form the outset. We really appriciate your efforts. Thank You, Michael & Chalne Tracy
Just that communication was very good had a few things added and they were fixed in the end came out very well
This is my second time going through Veterans United and unfortunately was night and day from the first time. I went through them for a refinance that took 3 months and a lot of going in circles to close on. There was hardly any communication from my loan officer after I had accepted the estimate. There was plenty of hiccups along the way like documentation the failed to request when I originally bought the home that cause delays. I was really let down by this experience, Especially since my first time was so much smoother.
