I paid an extra 10k for a VA funding fee using a VA loan through VU to get ignored and left to make sure things happen when they were suppose to. Asked about closing date a week ahead of time did not hear back then the day before was told it would be pushed back a day. With our contract it actually set us back 4 days because of the weekend. Kateleynn said just play hard ball and change the contract. Not how can we make this right. Then i ask about money after closing she says that will be the title company…i had to ask for who that was and the phone number gotta see that stuff coming if you work with customers but she did reply that same day. I will go ahead and call them myself again after sitting in a hotel that i had to get because closing was late…got to do better team its just got 400k in debt and felt like i had to stress about unanswered questions for days.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience was — especially after choosing to use your VA benefit and trusting us with such an important step. The last thing you should’ve felt while buying a home was like you were left to chase down answers and figure things out on your own.
Delays are frustrating enough, but when they start impacting where you’re staying and how you're spending your time and money — like having to get a hotel — it adds a whole new layer of stress. That’s not the kind of support we aim to provide, and I’m truly sorry that you felt like the pressure fell on your shoulders instead of ours.
If you’re willing, we’d really like to dig into what happened here and make sure your feedback is shared with the right people on our end. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, and always happy to listen.
Everyone was very informative and nice. For buying my first home I did not feel confused for very long and I did not feel like I was left in the dark by anyone.
Jason, Katie, and Megan made the homebuying process very straightforward and manageable for me as a first time homebuyer, and I am thankful I got to work with them
My team was great and very helpful with the process. This was my First time purchasing a home and my team was on point! thank you to all of them to help make this happen even with the difficult hurdles to overcome. Also, Travis Ward and Kristi Cline were amazing in the process. Thank you again!
Over all everyone was great, very quick to respond to our questions, knowledgeable on subjects, and kept the process moving quickly. Thank you.
Thank y’all for making this the best home buying experience. Truly was wonderful. Excited for the next home — I already know I am coming back to y’all.
I would like to Thank' the whole' team! I'm 43 year's a Battle Born' Vet' now, 1 G.S.W, 10 Surgeries, many Hard'... Long' road's and many mile stone's! But getting into my new Old' home. . After Losing my Wife of thirty years, and Starting All over again! This is a Really big one for me! This is my First home on my own! And these People... Helped Me' achieve that goal! On the 1st day of Christmas' month!... What a wonderful gift! My Rescue Husky "Sapphire' Blue" is so happy here in "HER"😋new home, She was Abused, needed my help, and she needed this Security! So, these people' did indeed help save #2' Live's from the Mean' streets!! Thank you'!... All' so much! I'm truly Grateful!! Eliza
I will recommend Veterans United to anyone that needs exceptional service.
Andy and his team made everything so easy and never left our side until we were in our dream home. We couldn’t be more grateful! I am a Coast Guard Veteran who has never left the coast and married my wife on the 4th of July over 20 years ago. We closed on our home on 7/3 and spent our anniversary in our new home! Happy 4th of July!
Harley, and our whole home buying team was excellent and wanted us to succeed in this very important life step for us and starting our family. Thank you so much for everything
I really appreciated everyone involved in the home buying process. I will be recommending this team to any veterans that are interested in buying a home!
Honestly the best VA loan experience we could have asked for, our case was a difficult one and Veterans United was always quick on their feet even with a huge time difference (we’re on the west coast) to help us get into our new home!
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Veterans United was a great experience for us. Communication was a key to a very smooth and successful role in the purchase of our new home. I highly recommend them.
Veterans United made everything was so simple. They set me up with a local realtor and were attentive to my needs and wants. My entire Veterans United loan team was great. Thank you for a pleasurable home loan/buying experience.
