Thank you for all y’all’s work I’m super happy with how everything has gone and just really excited and made everything easy to do.
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Veterans United made it happen. Great experience through some rough seas in my life. My Team guided me through the storm, and now I'm in a beautiful home.
HIGHLY RECOMMEND. Brovo Zulu
Veterans united help me buy my first home and they were with me every step of the way. Extremely professional and very helpful. Had all the answers for me and made the process of buying a home as stress free as possible highly recommend working with veterans united.
Thanks to the whole team! You made a daunting process easy! Also want to thank you for the very thoughtful gift after closing! You all seemed to know exactly what I enjoy! Thanks again!
Looking back I would have done more research and gone with a service that offered a lower interest rate without haggle and lower processing fees
Response from Veterans United
Hi Seth,
Thank you for sharing your feedback. I'm really sorry to hear you feel like we didn’t provide the most competitive rate or fees. I completely understand how important those details are when making such a big financial decision.
We work hard to provide veterans and their families with not just great rates, but also a straightforward and supportive homebuying experience. It sounds like we may have missed the mark for you, and I’d love the chance to learn more about what happened.
If you'd like, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are here to listen and help however I can.
I haven’t owned a home in 40 years. It was an anxious undertaking to say the least. The entire team was very responsive. The first Real Estate Agent didn’t work out. Veterans united wanted to know why and worked out a solution. I said I was anxious, but honestly, I might not have been. Every question and concern was answered by every team member. Well done and thank you.
Really great team to work with! They made this process easy to purchase our home. They all were excellent with communication and responded in a timely fashion. The app made it easy for all of us to stay in contact. We were happy to work with Tyler, Jim and Drew!
We had an opportunity to go with another loan co. That ironically fell through at the last minute. I called Tyler back up and he kindly was waiting in the background, understanding and helped us get our home after all that turmoil. I can’t say enough good things about Tyler and VU. We appreciate all their hard work and kindness through this process as home buying is stressful for the buyers!
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
I understand the home-buying process is long and strenuous. That being said, we had a 90-day contract to close. Why were we waiting till the very last moment to collect the paperwork? If this was a 45-day close, we would not have made it. The whole idea of a 90-day close was to be finished with the loan process so my wife and I could get married without having to deal with the stresses of gathering paperwork. Yet this process was pushed off till the very end. Overall, I am very happy with Allie and the process. But she is the only reason why I didn't leave Veterans United.
Thanks,
Clayton L
ty and god bless
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My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
My only complaint is at the beginning of the process you should be provided with a list of ALL the documents you need to provide instead of one document at a time. It seems like every day you are being asked to provide something else.
