Danny Leo's and his team. OUTSTANDING and on point with every step of the way. Kept me informed from beginning to end of the whole buying process. Thank you for the gift box. Thank you to the whole Veterans United Realty team. 🥰🥰🥰
the whole team was outstanding!!! kept us in the loop during the buying process!!!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Bobby was excellent to work with. Always there when needed and cared about my concerns. This is the second time I have used veterans united and will definitely use them in the future. Very easy process, just sit back and relax. They take care of it all. Literally even helping set up utilities.
Awesome. It was a pleasure working with my mortgage team, phil and nicks team at VU where so great ! they understood the first place didn’t work out and speedily worked on getting the paperwork fixed so I could close fast on a new property I had found. Which is honestly better than the first one.Thank you so much VU !!
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The customer service, professionalism and knowledge of the VA home loan procedures was outstanding. I was going to use another mortgage company but after this experience with Veterans United I will always go with them in the future!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Awesome service they make a difficult process smooth.
Great assistance through the entire process.
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They worked hard to get to closing on time.
Third time using Veterans United and overall it’s always been a pleasant experience. The portal for to-dos makes things a breeze and everyone is always more than willing to do what they need to do to get you in your house.
Great service. I was informed step by step.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
I would like to thank Ken, John and all the people who reached out to me through this entire process. It took us awhile to get through with this new build, but all in all I am greatly appreciate all the hard work you all put into your customers.
It was the worst experience I have been through in my adult life. After submitting a requested document, a couple of days would go by and they would ask for a different document. Closing date didn't matter to VU, absolutely awful. And they just said it is normal (and it it probably is to them because they are so bad).
Response from Veterans United
Hi Edward,
I'm sorry to hear just how stressful and frustrating your experience was. I can understand how discouraging it must have been to repeatedly provide documents, only to be asked for something else days later, especially with your closing date approaching. While additional documentation can sometimes be needed throughout the loan process, I know that doesn't make the uncertainty or delays any less frustrating.
Your time and peace of mind matter, and I'm sorry you were left feeling like your concerns about the timeline weren't taken seriously. I'd appreciate the opportunity to take a closer look at what happened and address any lingering concerns. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
