So glad to work with Veterans United. You've given us our forever-home.
The. Company was exceptional. Very helpful in every step of the process special my loan office work hand in hand with relator to have the hairs of my choices ready and make sure I get the best deal
The entire team was fantastic and their diligence and persistence saved me from making a big mistake in choosing my lender
While I ultimately secured my home loan through VU, my experience was not without its challenges. The document signing and review process was satisfactory. However, I found the overall level of customer service lacking.Throughout the process, I often felt pressured to justify my financial situation, even after providing extensive documentation. The repeated requests for additional paperwork became unnecessarily burdensome and prolonged the process.While I appreciate VU's thoroughness, the experience left me feeling more like I was under scrutiny than a valued client. I believe there's room for improvement in terms of communication and client support to make the homebuying journey smoother for future borrowers.
Response from Veterans United
Hey Steven,
I really appreciate your honest feedback. Buying a home is a big deal, and the last thing we want is for our borrowers to feel pressured or like they’re under a microscope. I hear you—repeated requests for documentation can be frustrating, and I’m sorry if that made the process feel more burdensome than it should have.
That said, I’m glad we were able to get you to the finish line, and I truly appreciate you sticking with us through the challenges. Your insights are valuable, and I’ll be sure to share them with our team as we work to improve communication and support for future homebuyers. If there’s anything you need down the road, don’t hesitate to reach out. You can always contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
I honestly can't recommend Veteran's United enough. Ryan, Conner, and Natalie all stepped up and went to infinity and beyond for me. And the pairings they do with realtors in my area was amazing. I didn't have to go through a whole laundry list of people. I was connected with Keith Duncan in the Raleigh area and it was perfect from the beginning. 100 out of 10 stars for everyone who was involved. Thank you!
I appreciate all the efforts of the full team. It was a great experience.
I need more Time for this one.
Highly recommend you Veterans United for any home purchase needs. Thank you
All together our experience with veterans united home loan was very much worth the call we highly recommend the team we worked with because they were the best team players we had the pleasure conversating with and getting the job done in a timely manner for us,again we send lots of thanks to team Jason and Salena
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From the very beginning, the team explained everything into detail and going above and beyond to ensure I was satisfied and happy. As a new homeowner, I couldn’t have asked for a better team. They were all experts in their fields and not once did I ever feel neglected in any way.
Chris and the Veterans United Mortgage team made my home-buying process smooth and stress-free. Their expertise, responsiveness, and dedication ensured everything moved efficiently from start to finish. I highly recommend them for any veteran looking for a knowledgeable and supportive mortgage team!
Thank you Veterans United for giving us your service and helping us achieve our goal of owning a new home. You went above and beyond for us and we are truly grateful.
2nd time using veterans united and it was very smooth yet again.
