Brenda was also great. I go to the library to get online and I needed to fax documents instead of downloading them to your site. It required more work for Brenda and Rich. I was concerned something would become a problem but they both made sure this went smoothly. They were both great. My wife and I now have a BEAUTIFUL retirement home, thanks to Rich and Brenda. Thank you both...
This was my second time using Veterans United, and overall, I had mixed feelings about the experience. While my loan officer was very communicative and informative throughout much of the process, there were a few important areas that left me frustrated.Unlike my first time with Veterans United, I was not involved in the process of locking in my interest rate. I was blindsided when I was simply told that a rate had already been locked without any discussion or input from me. When I asked questions about it, I felt like a burden rather than a valued client. It left me feeling uneasy and a bit mistrustful of the process.Additionally, there was confusion regarding my military service verification. Despite having all necessary documentation the first time I worked with Veterans United, this time I was suddenly asked for additional documents without a clear explanation — I was simply told "things change." This caused unnecessary stress that I feel could have been avoided with better communication.I appreciate my loan officers responsiveness and helpfulness overall, but I wish the experience had been more transparent and consistent, especially given my past positive experience with the company. I most likely will be using a different loan company next time.
I won't work with anyone else.
Would recommend Veterans United in a heartbeat.
Mallory was impossible to get a hold of even during her advertised hours. She never answered her phone once after her initial reaching out. She never called me back when I left a message. Seller almost backed out of deal because she was insisting on a type of fire insurance policy that DOES NOT EXIST for mobiles. She took her sweet time writing an “exception” so we could use the CA fair plan insurance. She was not prudent with details of the sale and allowed the homes well water inspection to expire resulting in the need for a 2nd well test at sellers expense. This further delayed close 20 something days.
Mallory has a very experienced background and appears to be highly intelligent. I can’t understand why she allowed my home purchase to go the way it did.
Overall, everyone at VU did an amazing job with the whole process!
It was wonderful working with Veterans United.
Meh, nothing really to say, super all around experience and everything worked! Proof's in the pudding
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Rob Weigand and his team , helped us out in buying our new home, everything went smooth and fast and we received our home before the deadline tremendous work, I recommend this team to anyone looking to buy a home
Great experience all I can say is if your a vet looking for a home, you would be crazy not to use Tom and his team! Veterans United has helped me twice and both times were exceptional experiances!
VU was so easy to work with. The initial pre-approval process where you can adjust your approved amount and share it right from that page is very convenient. The to-do list on the app is a life saver. There are so many items to get done. Even as a second time home buyer it's still a little confusing. Having it laid out exactly what needs to be done makes it simple. Lastly, the communication from the whole VU team was amazing, which made me feel more at ease when things got a little hectic.
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I’m a single mother of 3 wonderful children. I have wanted to buy them a home for a few years now and always ran into obstacles. This time was a lot different i dedicated myself to finding the perfect home for me and my family and my team with veterans United was as equally dedicated. They worked diligently to get us into our home before I PCS’d and I couldn’t be more thankful. Everyone was perfect and very helpful. They communicated great and you can tell they took pride in what they do. I am highly grateful to be a FIRST. time home buyer. Thank you veterans United ❤️
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Ryan, Ashley and the rest of the team were invaluable during this home buying journey. There are no realtors, or title companies locally and Ryan and crew stepped up to help us reach our goal of purchasing here in Unalaska, Alaska. Thank you all and God bless.
Stacy, Brittany and Abby were great! Kept me informed every step of the way and so helpful! I am very grateful for them.
