I was a little hesitant at first to get this done. I had other family matters going on at the time, but i also wanted to take advantage of the lower rates. I really appreciate the way my loan team explained everything and got the ball rolling. They made it such a smooth process and stress free undertaking for me. Anne and Erika were amazing! I can tell they really take pride in taking care of you and making sure everything goes according to plan. Not one hiccup. I will definitely pass on the good word, and recommend to family and friends. Thanks again.
I thought the first mortgage was easy to do (as home loans go), but the re-finance was even easier, with no surprises along the way.
This was our first time ever refinancing. Our loan officer kept me updated and informed along the entire journey. She was able to ease my mind and helped us secure the best option for our family. I would highly recommend Veteran's United and would use them again in the future.
Fairlawn, Ohio
Veterans United is amazing. We bought our house April 2023 and refinanced August 2024. Throughout the process Stephen and the team were available for any questions and really took the time to make us feel comfortable during these periods. Both instances working with them have been a breeze to where it almost feels too good to be true. They make you feel like family and make the process incredibly seamless.
I would recommend Veterans United to any Vet looking to purchase a property. Shane has helped me twice in the past year and I couldn’t be more grateful.
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Veterans United portal: I really liked the portal. Very user friendly was so easy to navigate. The Meet your team was so nice to put a face to voice. I like how the portal broke down process of the morgage.
Title processing: Great. I was involved in choice of the named company. Even though they were on the west side of the U.S. the process went pretty smooth.
The Veterans United team used all the communications applications, Voice, text, and email to keep process updates. Example letting me know via text, email and phone call to let me know I had a task open on the portal. All these little touches helped to make the mortgage successful.
Referral: plan to let everbody know they need to consider Veterans United for future mortgage needs. The only thing that could have rated this process more than 5 stars would be meeting team in person or even meeting Rob Riggle. I will say we rate your sevice but inorder for the procees to work the customer must be proactive too!
Thank you! MONA S.
I felt the process was smooth, everyone involved was awesome and understanding! Great experience!
Kody and Meredith are a wonderful team! I’m so thankful for them!
